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- Hackensack, NJ
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Customer Service Representative
Suez • Hackensack, NJ
Posted 15 days ago
We are at the dawn of the resource revolution. In a world facing high demographic growth, runaway urbanization and the shortage of natural resources, securing, optimizing and renewing resources is essential to our future. SUEZ (Paris: SEV, Brussels: SEVB) supplies drinking water to 92 million people, delivers wastewater treatment services to 65 million, recovers 16 million tons of waste each year and produces 7 terawatt hours of local and renewable energy. With 82,500 employees, SUEZ, which is present on all five continents, is a key player in the sustainable management of resources. SUEZ generated total revenues of $16.5 billion in 2016.
Performs assigned tasks within established procedures in various phases of the customer service operations.
Required to utilize Video Display Terminals in the daily processing of customer inquiries.
Responds to customer inquiries; completes calls or relays information as necessary pertaining to customer billings and other problems.
Prepares necessary source documents to effect change to customer accounts and amending or adjusting consumption and revenue.
Opens, separates, and distributes incoming departmental mail, including processing of customer payments.
Records and processes meter readings supplied by customers.
Performs receptionist duties, including operation of switchboard.
Checks telephone bills and maintains record of all toll calls (including permissible personal calls passing through board).
Must possess ability to sit for extended periods of time.
Representative must possess oral and written communication skills.
Representative must possess auditory acuity.
Performs other similar or less skilled work as assigned.
Assists employees of a higher classification as assigned.
Reviews and processes meter reading exceptions outside the High / Low billing Parameters
- Excellent written and oral communication skills
- Proficient with PC skills including, but not limited to: Word, Excel, and PowerPoint.
- Must be customer-oriented and provide exceptional customer service.
- Outstanding verbal and written communication skills.
- Strong attention to detail, time management, and organizational skills.
customer service / call center/ helpdesk
Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities