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- Concord, CA
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Customer Service Representative - Call Center
Career Opportunities at Nelson • Concord, CA
Posted 1 month ago
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Job Number: 2131225
Nelson Staffing is looking for detail oriented and poised Customer Service Representatives for our well-established client in Concord. These are full-time contracted positions within a 24/7 call center environment starting ASAP. Ideal candidates will have stellar phone etiquette with at least 2 years of customer service experience. Only local candidates, those currently living in the Bay Area, will be considered.
- Answer telephone calls in a timely manner and assist callers with questions regarding products and services or refer callers to the proper department.
- Recommend and cross sell products and services to members in accordance with established goals.
- Investigate issues/problems, and determine resolutions within designated authority
- Perform various account file maintenance actions
- Handling high volume inbound and outbound calls in a professional manner
- Protect confidential customer information
- Perform other assignments and duties as directed by supervisor
- Minimum 2 years customer service experience
- Positive and professional customer service skills
- Excellent written and verbal communication
- Attention to detail and accuracy
- Call Center experience a plus
- Ability to multi-task, and manage time effectively
For more than 45 years, we've been passionate about helping people find jobs they love - rewarding jobs that further career goals. At Nelson, we partner with companies that have outstanding reputations. Working with innovative startups to Fortune 500 companies, our skilled recruiters have access to opportunities beyond what you can find on your own. With Nelson, you'll get the most out of your career. Together, we'll set career goals and find you a position where your skills shine. For a full listing of jobs, go to: www.nelsonjobs.com http://www.nelsonjobs.com/ and click "Find Work."