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Mwv0b061szh80n9p3hq

Account Representative - 3rd Party

GC Services Limited Partnership Jacksonville Full-Time
$53,333.00 (Careerbuilder est.)
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Resolve delinquent accounts of customers while providing quality customer service on inbound and outbound calls.

Responsibilities

  • Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test.
  • Makes arrangements with the customers to pay balance in full or set up the best possible arrangements.
  • Documents all collection activity in the client/GC system in a concise and accurate manner.
  • Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews.
  • Maintains good public relations.
  • Cope with high-stress environment caused by speaking with emotional callers.
  • Adhere to Company attendance, punctuality, and meal and rest break requirements
  • Maintain concentration and focus in order to meet performance goals
  • React positively to an ongoing, changing environment
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others
  • Perform additional duties as required by management

Qualifications

Education:

High School Diploma or GED is required

Experience:

6 months of collections experience or 1 year of customer service experience preferred

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities:

  • Speak articulately and clearly
  • Interpret a constant flow of information
  • Listen effectively
  • Work with and apply basic mathematical concepts
  • Deal with difficult interactions with customers effectively
  • Respond to customer inquiries and statements effectively
  • Write in a clear and concise manner
  • Manage time effectively
  • Solve problems or issues that may come up
  • Concentrate and focus for extended periods of time
  • Cope with high-stress and changing environment
  • Remain alert at all times
  • Adhere to policies and procedures
  • Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer: M/F/Disabled/Vet

 

Recommended skills

Product Quality Assurance
Scheduling
Complex Problem Solving
Stress Management
Collections
Microsoft Windows

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

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What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$53,333
Avg. Yearly Salary

Career Path

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Account Representative - 3rd Party
$53,333.00 (Careerbuilder est.)
Estimated Salary: $70K
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Job ID: 2590

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