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Lead- Customer Service Representative - $500.00 Hiring Bonus! job in Prattville at Kinedyne

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Lead- Customer Service Representative - $500.00 Hiring Bonus! at Kinedyne

Lead- Customer Service Representative - $500.00 Hiring Bonus!

Kinedyne Prattville, AL Full Time

RESPONSIBILITIES: 

  • Process customer orders in steps to include entering information into the computer system; confirming prices, shipping, and delivery dates; and printing, confirming, and filing orders.
  • Review customer inquiries and use job knowledge to address situations to best meet the needs of the customer and the company.
  • Record customer product orders via phone, email, and facsimile.
  • Enter customer orders by securing customer number, matching correct Account Executive number, verifying correct pricing, and pricing codes, and adding special order comments and required line-item comments.
  • Print Pick Lists following thorough verification of part numbers, quantities, and all other required information for faxed and verbal orders.
  • Coordinate the return of products to include communication with carriers and issuing of credits.
  • Maintain multi-facility order documentation and advises appropriate facility of critical order information and changes.
  • Assist with departmental processes to verify tasks are completed as necessary.
  • Communicate issues within department with Customer Service Manager.
  • Assist Customer Service Manager with daily reporting functions.
  • Attend meetings as needed when Customer Service Manager is unavailable.
  • Assist with training new and current employees with processes, policies, and procedures.
  • Work with interdepartmental personnel to ensure customer can be adequately serviced.
  • Assist with tracking and reporting key operational metrics.
  • Ensure safety, housekeeping, and organizational standards are met for the Department and for the facility.

Core Competencies:

  • Customer Focus – Understanding who your customer is and their needs.
  • Dealing with Ambiguity – Comfortable dealing with change and situations in which a clear answer has yet to be discovered.
  • Drive for Results – Identifying key goals and using all available people and resources to get there.
  • Priority Setting – Knowing what comes first.
  • Interpersonal Savvy – Quickly acclimating to people and situations.
  • Strategic Agility – Looking to the future and rising to meet it.

Other Competencies:

  • Strong social skills including interpersonal, telephone, and email skills to successfully work and communicate with a variety of personalities and organizational levels.
  • Must be able to maintain a professional, organized, and positive demeanor, even when dealing with difficult issues and challenging situations.
  • Good communication and public speaking skills.
  • Ability to think and operate on the fly, to assess situations, to weigh options, and to make sound business decisions.

KNOWLEDGE and SKILLS: 

  • Competent computer skills. Knowledge of the Windows operating environment. Proficient in MS Word, Excel, PowerPoint, and Outlook. Ability to present and collaborate using Microsoft Teams.
  • Proficiency in Microsoft AX is preferred. Able to navigate the AX system to enter orders, credit rebills, check inventory, etc.
  • Able to operate printers, calculators, copy machines, fax machines, and a telephone headset.
  • Excellent written and communication skills using the English language

EDUCATION:   

  • A high school diploma or equivalent is required.
  • Post-high school education is preferred.

EXPERIENCE:

  • At least two years of experience in Customer Service or in a Customer Call Center required.
  • Leadership experience preferred.
  • A combination of years of experience, advanced education, and function-specific training and experience may be considered in lieu of the minimum experience requirements.
 

Recommended Skills

  • Communication
  • Computer Literacy
  • Customer Service
  • Dealing With Ambiguity
  • Social Skills
  • Microsoft Excel
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Job ID: CUSTO005663

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