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  • Coraopolis, PA 15108

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Manager, Operations

Canon Solutions America • Coraopolis, PA

Posted 26 days ago

Job Snapshot

Full-Time
Office Supplies - Equipment
Facilities, Management

Job Competition

1

Applicant

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Job Description


Overview

We are seeking an Operations Manager to oversee the operations and client relations of a segment of accounts within this region. The Operations Manager will manage the strategic development of the existing client base by enhancing relationships at all levels within the client's organizations and by ensuring the highest levels of service and client satisfaction. Responsible for maximizing customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.



Responsibilities

RELATIONSHIP MANAGEMENT

Develop and manage the relationship with the daily and senior level administrators

Work with the business development organization to strengthen CSA's relationships among senior key decision makers in client organizations

BUSINESS DEVELOPMENT

Set strategy for expansion of existing and new services; depending on account management structure – either with or without an assigned account executive

Work with Sales and Strategy in the formation of proposals for business expansion within existing clients

CONTINUOUS IMPROVEMENT

Create and foster a culture of continuous improvement

Ensure the effective implementation of the customer relations plan

PEOPLE MANAGEMENT AND DEVELOPMENT

Ensure effective performance management with direct reports and oversee the overall process

FINANCIAL MANAGEMENT

Be accountable for the financial performance of accounts against budget

Ensure a structured plan for profit enhancement is in place

Job Requirements


Qualifications

This position requires operations and financial knowledge, plus a minimum of 5 years experience in facilities management and operations as well as working knowledge of a service organization. Requires leadership ability, superior interpersonal and communications skills, public speaking and negotiation skills. Must be highly motivated to attain company goals, both qualitatively and quantitatively. Bachelor's degree preferred.

PI110170352

Job ID: 26350189
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