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Company Contact Info
- Coraopolis, PA 15108
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Canon Solutions America • Coraopolis, PA
Posted 26 days ago
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We are seeking an Operations Manager to oversee the operations and client relations of a segment of accounts within this region. The Operations Manager will manage the strategic development of the existing client base by enhancing relationships at all levels within the client's organizations and by ensuring the highest levels of service and client satisfaction. Responsible for maximizing customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.
Develop and manage the relationship with the daily and senior level administrators
Work with the business development organization to strengthen CSA's relationships among senior key decision makers in client organizations
Set strategy for expansion of existing and new services; depending on account management structure – either with or without an assigned account executive
Work with Sales and Strategy in the formation of proposals for business expansion within existing clients
Create and foster a culture of continuous improvement
Ensure the effective implementation of the customer relations plan
PEOPLE MANAGEMENT AND DEVELOPMENT
Ensure effective performance management with direct reports and oversee the overall process
Be accountable for the financial performance of accounts against budget
Ensure a structured plan for profit enhancement is in place
This position requires operations and financial knowledge, plus a minimum of 5 years experience in facilities management and operations as well as working knowledge of a service organization. Requires leadership ability, superior interpersonal and communications skills, public speaking and negotiation skills. Must be highly motivated to attain company goals, both qualitatively and quantitatively. Bachelor's degree preferred.