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Travel Representative

Staffmark Redlands Contractor
$28.00/ hour
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Send resume to URL blocked - click to apply for consideration!

If you are a detail-oriented individual with superb customer service skills, we may have the position you've been looking for. Use your experience in the travel industry to play a vital role in assisting employees worldwide with travel arrangements.

Responsibilities:

  • • Book reservations for air travel, hotels, car rentals, and trains in a timely, efficient manner; follow up to complete the reservation
  • • Obtain passports and visas when required for both US and foreign national employees
  • Build and maintain travelers' profiles, ensuring special requests and reward program information such as frequent flyer/car/hotel ID numbers are included
  • • Respond to requests for price quotations utilizing automated system(s) for domestic and international itineraries
  • • Promote the acceptance of fares, rates, and suppliers that match the client's travel program policies and negotiated contracts; apply discount programs appropriately
  • • Remain informed of all airline rules and regulations and current affairs; communicate information to clients accurately and appropriately
  • • Monitor, sort, and work global distribution systems (GDS) queues daily to maintain quality control
  • • Maintain professional and courteous customer relations by managing a prompt and accurate response to telephone and e-mail communications
  • • Understand and properly use airline terminology, codes, fare basis, rules, resource guides, and industry contacts
  • • Strong knowledge of domestic travel arrangements
    • • Proficiency with global distribution system (GDS), SABRE
    • • Professional telephone skills and excellent customer service skills
    • • Demonstrated Internet research skills for obtaining travel information and booking flights, trains, and hotels when required
    • • Ability to work independently, exercising discretion and judgment
    • • Ability to manage multiple tasks and changing priorities
    • • Capability of working in a team environment supporting management and staff
    • • Organizational skills that result in high productivity
    • • Basic knowledge of Microsoft Office applications (Word, Outlook)
    • • Minimum typing speed of 45 wpm
    • • High school diploma or general education degree (GED) with some college preferred

Send resume to URL blocked - click to apply for consideration!

 

Recommended skills

Booking (Sales)
Global Distribution Systems
Sabre (Computer System)
Telephone Skills
Customer Relationship Management
Quality Management
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Job ID: 831129

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