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Customer Services Specialist
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Title: Customer Services Specialist
Duration: 3+ Months (with possibility of extension)
Location: Detroit MI
This position will either be located at Main Campus, or remote, a decision has not been made yet.
Responsibilities:
- This person will be answering phone calls from employees experiencing COVID related symptoms, and documenting those calls in Epic
- They will ask each employee a few screening questions, and schedule testing for employees who meet testing criteria
- If there are questions beyond this person's skill level, there will be an RN available for escalations
- They are looking for someone with customer service experience, preferably in healthcare
- If they have experience with documentation in Epic that is a large plus
- They must be able to handle difficult situations, as these employees may be emotional
- Looking for a candidate with experience handling escalations
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