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Call Center Representative - 19-03316

Genesys Talent WLKS BARR Township Full-Time
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We have an immediate need for multiple Call Center Representatives for a 6 month contract in Wilkes Barre, PA (18706).

Job Description:

* Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.

* Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information on pricing, taking orders, developing leads, and or selling products and services.

* Handles inbound/outbound calls of lesser complexity and that are primarily routine or basic in nature.

* Follows basic procedures and scripts. requires fundamental knowledge to navigate company's customer information systems and or order system wit ha basic knowledge of company, services and products.

* More complex customer inquiries may be passed to higher-level Call Center Representatives.

* 1-4 years experience.
 

Skills required

Customer Service
Assist Individual
Telephone Skills
Update Customer Information
Take Customer Order
Utilize Questioning Skill
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Job ID: avature21217

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