We have an immediate need for multiple Call Center Representatives for a 6 month contract in Wilkes Barre, PA (18706).
* Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.
* Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information on pricing, taking orders, developing leads, and or selling products and services.
* Handles inbound/outbound calls of lesser complexity and that are primarily routine or basic in nature.
* Follows basic procedures and scripts. requires fundamental knowledge to navigate company's customer information systems and or order system wit ha basic knowledge of company, services and products.
* More complex customer inquiries may be passed to higher-level Call Center Representatives.
* 1-4 years experience.
Update Customer Information
Take Customer Order
Utilize Questioning Skill