Retail Alterations Tailor/Seamstress Lead, San Francisco Union Square - Full Time

About:
Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy’s is also known for giving back to our communities.

The magic of Macy’s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy’s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Many of Macy’s top executives started their careers in part-time retail sales roles. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy’s.

Job Overview:
The Tailor/Seamstress Team Lead’s primary responsibility is to sew garments either to repair or to alter to customer’s tastes and to operate on sewing equipment.

Essential Functions:

1. Perform alterations on garments including but not limited to reconstruction of backs, sides, collars, and bodices, inserting shoulder pads, taking out hems to lengthen, shortening lengths, and adding cuffs.
2. Repair garments by replacing buttons, mending holes, and replacing hemlines.
3. Give advice regarding the fit and care of garments to customers.
4. Write up alterations tickets recording the details of the alterations being made on the garment.
5. Press and steam garments before returning to customer.
6. Be knowledgeable of styles, fits, and fabrics to better serve the customer.
7. Supervise alterations staff in daily tasks.
8. Provide training and coaching to alterations staff regarding fit.
9. Ensure all procedures, policies, and standards are understood and followed by colleagues.
10. Maintain alterations supplies and alert OVM of supply needs.
11. Follow shortage programs and procedures.
12. Perform other duties as necessary.

Qualifications and Competencies:

1. High School or GED
2. Prior experience a plus
3. Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
4. Resourceful and able to adapt quickly to changing priorities.
5. Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Physical Requirements:

1. Position requires prolonged periods of standing/walking around store or department.
2. May involve reaching, crouching, kneeling, stooping and color vision.
3. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
4. Frequently lift/move up to 25lbs.