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Technical Support Representative

Beacon Hill Staffing Group, LLC Pittsburgh Full-Time
$17.00 - $21.00 / hour
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Technical Support Representative neeeded for growing comapny. Position is responsible for taking incoming calls from current customer who are having technical issues with their products. Reps will be responsible for answering questions, basic troubleshooting, and ensuring overall customer satisfaction. You must be personable, professional, and calm under pressure. Multiple shifts are availableincluding overnight options.

Responsibilities:

  • Provides technical support via phone including analysis and resolution of product or system problems, instructional support and equipment shipping.
  • Troubleshoots issues effectively and in compliance with all associated training and work instruction.
  • Identifies specific issues with regard to patient questions/concerns/complaints and utilizes advanced troubleshooting skills to resolve issues.
  • Documents all customer complaints, alleged product deficiencies, returned goods orders, change requests/change orders, sales orders, call reports and any other required documentation in applicable systems.
  • Identifies and executes the most cost effective approach to deploy in resolution of patient concerns.

Requirements:

  • Prior call center experience is a mut
  • Experience in troubleshooting environment is a plus
  • Excellent written and verbal communication skills
  • Ability to work in a fast paced team oriented environment

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

URL blocked - click to apply
URL blocked - click to apply
Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands provide direct hire, executive search, temporary staffing, contract consulting and temp/contract-to-hire solutions to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Pharma and Beacon Hill Technologies by visiting URL blocked - click to apply.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

 

Skills required

Leading
Phone Support
Staffing
Networking
Recruitment
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Job ID: A1169523PIT

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About Beacon Hill Staffing Group

Founded by industry leaders to set a new standard in search, career placement, and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands provide direct hire, executive search, temporary staffing, contract consulting and temp/contract-to-hire solutions to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.

View the full profile