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Associate QA Specialist - Primary Care

Medline Industries, Inc. Winnetka Full-Time
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Medline Industries, Inc. has an immediate opening for an Associate Quality Assurance Specialist- Primary Care located in Northfield, IL headquarters.  We are seeking a hard-working, detail-oriented individual, who will provide QA support to the Division including service coordination and complaint investigation, resolution and reporting. An individual with a desire to work for a fast-paced, large corporate organization is a plus. In addition to leadership potential and analytical skills, you must have a “roll-up your sleeves” attitude.


Job Responsibilities

  • Responsible for investigating the customer/sales force service requests and quality complaints, and assuring they are investigated accurately and closed in a reasonable amount of time.
  • Log complaints and service requests into SAP for Diagnostics product lines.
  • Coordinate the various stages of the service process between customers, sales, service center, and division personnel.
    • Maintain positive working relationship and promote coordination/problem-solving with service center.
    • Provide troubleshooting and technical support to customers over the phone.
    • Respond to Sales inquiries on service/complaint status in a reasonable amount of time
  • Maintain service records and conduct monthly service analysis.
  • Initiate supplier corrective action reports to suppliers and follow up with them to implement the corrective actions.


Medline offers a business casual, entrepreneurial work environment with strong growth potential, a competitive compensation package, and a complete benefits package including medical/dental/vision/life insurance; 401(k) with company match. And much more! 

Education
  • Bachelor’s degree OR High school diploma and 2 years of experience in Quality or Engineering.
Additional
  • Experience in working through details of a problem, overcoming obstacles and reaching a positive and successful solution through mathematical or systematic operations.
  • Experience in processing all relevant details, understanding and prioritizing their importance and drawing clear and concise conclusions.
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.

Skills required

Good Manufacturing Practices
Operations
Manufacturing
Product Quality Assurance
Technical Services
Raw Materials
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Job ID: QUA0100PM

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Medline is the largest privately held manufacturer and distributor of medical supplies uniquely positioned to provide products, education and support across the continuum of care. Our ability to bring best practices from one care setting to another--- from large healthcare systems and independent physician practices to home health patients and their families, is what sets us apart.

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