Field Sales Support Agent job in Austin at Impellam Group N.A.

Field Sales Support Agent / Customer Service ( PHARMACEUTICAL)

Field Sales Support Agent (FSSA) serve as first-line support for our clients Field Sales Team and our customers.

The FSSA is responsible for handling inbound/outbound call inquiries, processing a variety of transactions, and act as subject matter experts.

Under general supervision, the FSSA processes customer and our clients Sales Representatives’ requests in a timely, accurate and professional manner, while assisting in improving workflows and internal processing as needed. FSSA fosters strong relationships with customers and Sales Representatives by creating positive interactions and building bridges.

The employee must conduct their work activities in compliance with all clients internal requirements and with all applicable regulatory requirements. Our Clients internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements, and objectives.

Main Areas of Responsibility:

• Handle 80-100 calls/requests per day providing exceptional customer service within service levels
• Serve as liaison between direct sales personnel, customers and various entities at the organization
• Process orders from direct customers and/or Allergan Sales Representatives
• Manage North America queue inbox for all cases
• Utilize SAP/CRM to create orders for consumables, sales trunk stock, non-revenue orders and fulfills assigned order to cash responsibilities
• Create and maintain CoolNet and Physician Locators
• Process returns and replacements in a timely manner
• Maintain SFDC to contain updated customer and field personnel information
• Act as a subject matter expert for designated Allergan sales and marketing programs and assist internal and external customers with inquiries
• Partner with MAD Lead to research inquires to identify and resolve customer concerns in a timely matter
• Perform other related duties as assigned.

Skills and Abilities:

• Exceptional phone etiquette and good listening skills
• Takes initiative and makes decisions
• Ability to work in a team-oriented, collaborative environment and independently
• Learns and adapts to new technologies and changing processes
• Strong ability to multi-task and prioritize with excellent organizational and communication skills
• Critical Thinking - Perform accurate and complete work, within deadlines, with or without direct supervision
• Communicate effectively with employees and internal/external contacts

Preferred Requirements:

• Experience with SAP/CRM and/or other order management systems
• Strong working knowledge of Microsoft Office and SalesForce.com
• Medical Device or Pharmaceutical experience
• Associate degree or equivalent combination of education and experience.
• 3+ years of Customer Service

Corestaff Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. Corestaff Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.