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- South Bend, IN
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CRM Communications & Operations Analyst Campus South Bend
Indiana University • South Bend, IN
Posted 1 month ago
Serve the mission and directives of Regional and Bloomington campuses by working collaboratively with campus and departmental recruitment offices. Responsible for providing support in the use of Constituent Relationship Management system (CRM) surrounding Admissions/recruitment communications. This includes the management of business processes, systems processes and the operational data processing needs of these campuses. Specifically, the position consults with stakeholders on all IU Regional campuses as well as IU Bloomington campus and facilitates the development of communication campaigns based on requirements. Position includes data management oversight and quality assurance for data integration and campus specific suspect, prospect data loads. Facilitates the development of analytics providing insight and metrics on the effectiveness of communications. Manages business processes and data integrity, designs and configures software, develops and implements testing plans, designs modifications, prepares documentation, and ensures compliance with federal and university policies.
The CRM Communications and Operations Analyst will lead large/complex design, testing, production support, end-user support, process analysis, consulting and management of a large effort for the CRM product. In addition to conducting effective communications with co-workers and teams, the CRM Analyst will actively participate in collaborative efforts with UITS and campus recruiters and subject matter experts.
Note: Multiple positions available. These positions are two year appointments with the possibility of continuation.
REQUIRED: Bachelor’s degree in a related field and five years of progressive experience in a central office or business unit providing functional direction and leadership.
Combinations of related education and experience may be considered.
Experience in resolving highly complex integration issues involving multiple technologies and business areas. Demonstrated knowledge of University admissions and/or Central office business and administrative processes or relevant CRM industry experience. Excellent interpersonal and communication skills, including a customer service orientation and ability to interact and work collaboratively and strategically within a diverse university environment. Strong organizational and multitasking skills. Exceptional analytical and independent problem solving skills. Demonstrated technical, analytical and problem-solving ability in conjunction with effective leadership.
Bachelor’s degree in computer science, informatics, or a closely related field. Progressive experience in a central office or business unit providing functional direction and leadership. Experience with Salesforce CRM solutions. Experience with data reporting and data visualization tools.
Working Conditions / Physical Demands