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- Opelika, AL
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Inbound Customer Resolution Specialists - Opelika, AL
Afni, Inc. • Opelika, AL
Posted 24 days ago
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Guaranteed $12 per hour base pay!
As an Inbound Customer Resolution Specialists, you'll help customers that want to change their wireless provider but keep their phone number. We reward performance and quality with ways to earn incentives plus annual performance reviews for the opportunity to increase your pay.
Afni is a leading global customer service provider that's been around for more than 80 years. We have a fun and inclusive team in Opelika where you can make friends, do meaningful work and start or grow your career -- we love to promote from within!
What You'll Do
* All customer inquiries are inbound only.
* We don't make outbound cold calls or do telemarketing.
* No sales! Listen, understand, and take quick action.
* Like all of us, customers just want someone to listen and help get their problems solved.
What You'll Get
* Full time. 40 hours per week schedule.
* Job stability. We've been doing this work in Opelika 18 years!
* Training. We'll teach you everything you need to be great!
* Great Paid time off. You'll get 10 days during your first year, plus 7 paid holidays!
* Benefits. Medical, dental & vision insurance with premiums partly paid by the company!
* College tuition reimbursement. Up to $3,000 annually!
* Teamwork. We believe in teamwork and having fun together while we work with frequent contests and recognition events!
* Referral Program. One of the best unlimited employee referral bonus programs out there.
* Career Growth. Gain some great experience to promote to higher roles -- most of our support and leadership staff started as Customer Service Reps!
Job ID: 5000470459306
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