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Human Services Supervisor (Business Operations-Program Integrity) job in Monroe at Union County, North Carolina

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Human Services Supervisor (Business Operations-Program Integrity) at Union County, North Carolina

Human Services Supervisor (Business Operations-Program Integrity)

Union County, North Carolina Monroe, NC Full-Time
General Statement

The Human Services Supervisor, under limited supervision, supervises a team responsible for the coordination and implementation of program components within a Division of the Human Service Agency. Work involves: assisting the Program Manager and/or Division Director with the development of Program and Division goals, strategies, objectives, policies and procedures, and lead implementation of approved items in ways that promote a positive team culture, support program and team member improvement, and increase organizational effectiveness and efficiency of service delivery; supervision and development of staff; overseeing some aspects of operations, customer service and logistics; working to maximize efficiency; working collaboratively to ensure a culture of change management for improved outcomes as a shared expectation across Program and Division staff; assisting with policy and process development; implementing and sustaining approved policy, process-based infrastructure, and workflow improvements to maximize human and fiscal resources; utilizing functional knowledge, process and project management skills, in conjunction with innovative practices to implement data-driven, analytical decisions; and working directly with team members throughout the program and Division to ensure high-quality customer service.

Essential Functions

Performs technical, administrative, and professional work while directing, planning, and organizing program specific components of day-to-day operations, customer service and logistics.

Utilizes and creates various reports to track workloads and/or caseloads and determine job performance.

Interviews and recommends staff to hire.Leads and develops team members, through motivational coaching and implementation of an ongoing performance management process, including monitoring and evaluating staff's activities and performance and completion ofyearly evaluations.

Provides training for staff by coordinating resources orpersonally directing the development and training of to ensure that all team members are properly inducted, oriented and trained to meet ongoing business needs.

Helps ensure all required team member or program component licensures and training are maintained to meet compliance standards and sustain best practices.

Assists with facilitation, and sometimes leads process and workflow improvement activities and trainings, and ensures documentation of all supervised job functions.

Promotes a culture of information sharing and practices clear and open communications to ensure that staff members know what results are expected of them and that they are regularly and appropriately informed of all County, Agency, and Program matters of concern to them.

Assists Program Manager and/or Division Director with development, implementation, and management of the administrative foundation for areas of accountability, including policies, procedures, training platforms and reporting documentation.

AssistsProgram Manager and/or Division Director with determining, monitoring and managing budgets, staffing, and equipment needs including hiring, training, monitoring, scheduling, and evaluation, and ensures consistent and appropriate application of County HR policies.

Ensures that grant requirements and/or local, state, and federal policies, rules, regulations, and operational requirements are complied with and properly implemented for specific program area(s) of accountability.

Studies and understands all aspects of grants for specific program area(s) of accountability, including assisting with preparation and/or submittal of grant applications, managing and monitoring activities to ensure compliance, and, completing required reporting.

Responds to the activation of the County's Emergency Operations Center (EOC) as appropriate when directed.

Represents the County, Human Services Agency, and program in a positive light by demonstrating the "Union County Way" of customer service with all staff, internal and external business partners, and customer by communicating in a timely, tactful, consistent manner, both with clear, accurate written information and verbally with poise, voice control and confidence.

Maintains an enthusiastic, self-starting approach to meet job responsibilities and accountabilities, while promoting a team environment and positive culture.

Consistently research situations and problems, seeking to understand all facts, then engages others to obtain experienced advice and understand alternatives before exercising judgment or taking action.

Performs other related duties as assigned.

POSITION SPECIFIC FUNCTIONS:

Business Operations- Program Integrity

Oversees daily operations of Program Integrity:

Assigns and balances workloads for the staff and coordinates overall workflow.

Serves as a liaison for the agency staff and State Program Staff.

Disseminates policy and other pertinent information to ensure that the staff maintains a current working level of knowledge and skill.

Prepares and implements Standard Operating Procedures to ensure a proper workflow

Works with State Program representatives on all audits.

Ensures that staff adheres to Federal and State policy/standards with regards to the quality of work and the timeliness.

Establishes team goals and objectives for the purpose of program planning and revision.

Provides to staff on the job policy training for FNS, Medicaid, Work First.

Provides support to the Program Integrity eligibility technician for Collections.

Provides direct supervision of Program Integrity Staff.

Responsible for data collection, running reports and organizing large amounts of information.

Minimum Qualifications

Education and Experience:

Business Operations (Program Integrity)

* Bachelor's Degree from an accredited university in Human Services field or related field and minimum of four years of related eligibility experience in two or more eligibility programs. Or the equivalent combination of education and experience.

Licenses or Certifications:

Must have a valid Driver's License and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy.

Preferred Qualifications

Education and Experience:

Business Operations (Program Integrity)

* Bachelor's Degree from an accredited university in the Human Services field or related field, and a minimum of 5 years of related eligibility experience in two or more eligibility programs. Or the equivalent combination of education and experience.

Licenses or Certifications:

Must have a valid Driver's License and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy.

Recommended Skills

  • Administration
  • Auditing
  • Business Requirements
  • Change Management
  • Coaching And Mentoring
  • Communication
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Job ID: 2386181487

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