Assistant Center Director of Operations »

Job Category: Other Professionals & Managers

Requisition Number: ASSIS015227

Posted: March 18, 2024

Full-Time

Kroc Hawaii Corps Com Ctr
Salvation Army Kroc Community Center
Ewa Beach, HI 96706, USA

POSITION TITLE: Assistant Center Director of Operations (ACDO)

DEPARTMENT: Ray and Joan Kroc Corps Community Center (RJKCCC)

SUPERVISOR: Center Director

FLSA STATUS: Exempt

CLASSIFICATION: Full Time, Salary

GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is the spiritual, emotional, and physical regeneration of all people.

POSITION SUMMARY:

The Assistant Center Director for Operations (ACDO) has the responsibility to assist the Center Director in successfully leading all areas of the daily operations of The Salvation Army Ray and Joan Kroc Corps Community Center (Kroc Center) in Hawaii, with a particular focus on the Operations, including but not limited to: Hospitality and Member Services, Facility Upkeep, Food & Beverage Service, Rentals and Special Events, Contracts, Corporate Compliance, Risk Management, and other duties as assigned. The ACDO will coordinate these activities throughout the Kroc Center in an efficient and consistent manner.

The ACDO will oversee well over 120 employees and provide direct supervision to the Membership Manager, Kitchen Manager, Café Manager, Facilities Manager, Sales & Events Manager, and Operations Coordinator. The ACDO will develop and review all business operations and practices to ensure Mission alignment and support life transformation.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor of Arts or Sciences degree in Business, Hospitality, Engineering, or related field.
• 5 to 10 years of extensive supervisory experience, preferably in a Business, Program, or Corps setting.
• Experience in coaching/motivating management-level teams and proven leadership skills.
• More than 5 years of experience working in a multi-faceted church, business, or non-profit with numerous programs and services.
• Minimum of 5 years of experience in budget preparation, fiscal management, evaluating, presenting, and reporting financial information.
• Minimum 5 years of experience in business development, planning, and management.
• Minimum of 5 years prior experience supervising and managing large teams.
• Ability to develop and administer facility and department budgets.
• Excellent oral and written communication skills.
• Strong motivational, management, and leadership skills.

PREFERRED REQUIREMENTS:

• B.A. Business Administration
• MBA

ESSENTIAL FUNCTIONS:

• Directs all aspects of Kroc Center Operations and supports initiatives or projects assigned by the Center Director.
• Responsible for the day-to-day operations of the center, including Hospitality and Member Services, Facility Upkeep, Food & Beverage Services, Corporate Compliance, Risk Management, and more.
• Directly supervises the Facility Manager, Kitchen Manager, Café Manager, Sales & Events Manager, Member Services Manager, and Operations Coordinator.
• Oversees the preparation and implementation of overarching operational goals and prepares reports outlining progress.
• Responsible for the Operations Budget and provides input to the overall Kroc Center budget.
• Assists and trains all Kroc Center Managers to manage their departments’ daily financial and business operations.
• Leads staffing strategies to ensure efficient staffing levels.
• Oversees Kroc-wide Safety Program and leads Safety Committee Meetings.
• Hosts weekly Operations meetings to plan and coordinate ongoing activities.
• Responsible for all legal, insurance, and property matters related to Kroc Center operations.
• Meets regularly with the Center Director to make recommendations for repairs, remodeling, and replacement of facilities and equipment.
• Participates in the Executive Leadership Team (ELT) and facilitates coaching and training for all managers.

MENTAL DEMANDS:

• Excellent customer service standards and interpersonal skills.
• Ability to manage multiple projects and work with various departments.
• Ability to handle security and crisis situations effectively.
• Detail-oriented with strong organizational skills.

PHYSICAL DEMANDS:

The position requires a high degree of energy, physical fitness, and endurance. Physical effort required for daily duties include lifting heavy weights, squatting, bending, reaching, and prolonged standing and walking. Must be able to frequently lift and/or move up to 50 pounds.

CERTIFICATES & LICENSES:

Current CPR and AED certificates may be acquired after employment. A valid driver’s license and insured transportation are required.

CLEARANCES:

The candidate chosen for this position will be required to pass a criminal history information check.

This document does not create an employment contract, implied or otherwise, other than an 'at will' employment relationship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.