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Ticketing Specialist

Staffing Now Irving Full-Time
$18.00 - $20.00 / hour
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SNI Companies is looking for Ticketing Specialists for our hospitality client in Las Colinas. This position will assist company employees from around the US with questions related to Human Resources including Payroll and Benefit questions. The ideal candidate will have excellent customer service skills along with past ticketing or help desk experience.

DESCRIPTION:
The Ticketing Specialist is responsible for processing employee requests, maintaining employee records and ensuring all requests are completed in a timely manner.

RESPONSIBILITIES:

  • Process incoming questions, concerns
  • Provide support regarding requests
  • Work closely with internal departments to ensure correct service delivery
  • Provide additional Customer Service support for general questions regarding Human Resources, Payroll and Benefits


QUALIFICATIONS:

  • Knowledge of Microsoft Office products, Word, Excel, Outlook
  • Knowledge of ticketing systems is preferred
  • Organizational skills
  • Maintain high level of attention to detail
  • Strong oral and written communication skills
  • Strong analytical and problem solving skills
  • Experience with ADP is a big plus


THE GOODS:

  • Up to $20/hr depending on experience
  • Excellent culture including offsite team building events during work hours
  • Great employee discounts within the hospitality industry
 

Skills required

Customer Service
Technical Support
Problem Solving
Information Technology
Troubleshooting (Problem Solving)
Customer Support
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Job ID: 345326

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