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  • Fairfield, NJ

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Customer Service/Order Entry Representative

Atrium Staffing • Fairfield, NJ

Posted 21 days ago

Job Snapshot

Other Great Industries
Customer Service

Job Description

Our client in the consumer products industry, headquartered in North Jersey, is looking for a friendly and well-spoken Customer Service/Order Entry Representative to enter data and orders into their system and provide high level support to clients and customers. Experience with Fortune 500 or large company is preferred.

Salary/Hourly Rate: $15-18/hr. DOE

Position Overview: The Customer Service/Order Entry Representative will join our client’s passionate team. They will be responsible for day to day communication with customers. 

Responsibilities of the Customer Service/Order Entry Representative:

  • Update and maintain databases and accounts
  • Handle inbound calls and emails, address customer complaints and manage conflicts
  • Support EDI interfaces with customers
  • Full cycle order processing from order to delivery
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Use internal communication to keep departments up to date
  • Strong excel skills and expert level organization 
  • Receives and processes sales orders quickly and efficiently
  • Assist customers in a positive and pleasant manner and provides superior service

Qualifications for the Customer Service/Order Entry Representative :

  • 2 years minimum in a similar and customer facing role
  • SAP and in-house tracking system advanced skills
  • Advanced Microsoft Excel skills
  • Strong communication skills, written and verbal 
  • Initiative, adaptability and flexible with changes
  • Exceptional prioritization, multi-tasking, follow up and time management skills
  • Ability to work effectively in a fast paced, time-sensitive and high-volume environment
  • Data entry skills with both speed and accuracy
  • Attention to detail is critical for this role

Education Requirements:

  • Bachelor’s Degree preferred 

Benefits: Eligible for Atrium Care Package

The post Customer Service/Order Entry Representative appeared first on Atrium.

Job ID: 73755
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