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Health Benefits Solutions Specialist

Associated Bank Green Bay Full-Time
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Associated Benefits and Risk Consulting is looking to add a Health Benefits Solutions Specialist to our team.

At Associated Benefits and Risk Consulting we attract people who are passionate — about doing exceptional work, making a difference and contributing to the communities in which they live. Not only are our team members the secret to our continued success — they have also made us one of the best places to work in the Midwest.

Here are some more reasons why our employees made us one of the best places to work in the Midwest:

  • Personal & Professional Development Opportunities
  • Comprehensive benefit package
  • 401K, Employee Stock Ownership Plan and Pension Plan
  • Competitive Starting pay
  • Banking Benefits
  • Community involvement/volunteer opportunities highly supported and networking opportunities with Company Resource Groups
  • Leading edge technology
  • Great training and onboarding

Now let’s talk about the position:
As a Health Benefits Solutions Specialist, you will assist the Health Benefits team by working independently and jointly with employers, relationship management, and other internal service teams to support the partner's service health and portal integration. Effective day to day WEX database management and integration into employer groups with a keen attention to detail and strong customer service orientation. Own day-to-day service resolutions for our employers and channel partners. Manage integration and onboarding for new employer groups to the Health Benefits portal. Respond to and manage problem resolution for assigned employer groups, employer inbound volume to call center, and inbound email to shared mailbox. Work in a team environment to be able to assist for employer groups, relationship management and for intermittent employer requests. Understand the employer life cycle by helping to execute and identify opportunities for buying decisions, employee education, material readiness requests, and support performance requirements at employer request, this should be done to sustain the system in the most cost-effective manner with support of the system administrator and product manager.







Now let’s talk about the position:

As a Health Benefits Solutions Specialist, you will assist the Health Benefits team by working independently and jointly with employers, relationship management, and other internal service teams to support the partner's service health and portal integration. Effective day to day WEX database management and integration into employer groups with a keen attention to detail and strong customer service orientation. Own day-to-day service resolutions for our employers and channel partners. Manage integration and onboarding for new employer groups to the Health Benefits portal. Respond to and manage problem resolution for assigned employer groups, employer inbound volume to call center, and inbound email to shared mailbox. Work in a team environment to be able to assist for employer groups, relationship management and for intermittent employer requests. Understand the employer life cycle by helping to execute and identify opportunities for buying decisions, employee education, material readiness requests, and support performance requirements at employer request, this should be done to sustain the system in the most cost-effective manner with support of the system administrator and product manager.

What it takes to be a Health Benefits Solutions Specialist:

Job Accountabilities

  • Supports inbound call center and managing shared mailbox for employer questions including onboarding support with integration into health benefits platforms and additional servicing needs
  • Provides problem resolution to support Business Relations and is a liaison between Business Relations and other departments in addressing concerns shared.
  • Tracks and reports on SLA and other service commitments for assigned partners and groups, provides information necessary and prepares full partner scorecard.
  • Services and knows our customers' business processes to work on partner and employer efficiency opportunities
  • Identifies and supports training program for assigned partners and groups.
  • Creates and reviews reports which illustrate aggregate data and trends for their respective assigned relationships.



Other Duties/Responsibilities

  • Attends integration meetings on site, as needed
  • Attends as needed, partner health on site meetings as assigned employers to specialist - appx 20-30 per rep dependent on health benefit strategy integration
  • Supports team on coordination and execution for enhanced functionality for assigned channel partners.

Education

  • Bachelor's Degree or equivalent combination of education and experience Communication or Business Related Degree, Required

    Experience
  • 1-3 years Account/relationship management or in employee benefits consulting, Required
  • 2 years Implementing Technical Solutions, Preferred
  • 2 years on boarding and implementation of HSA, Health Reimbursement Accounts and FSA, Preferred



Licenses and Certifications

  • Life & Health Insurance License within 3 months, Required

If you are looking to grow your career as a Health Benefits Solutions Specialist, we have that great environment for you. Come join in the spirit of our success and join our team at Associated Benefits and Risk Consulting!

Equal Opportunity Employer
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: colleaguecare@AssociatedBank.com or call: (800) 878-3282.


Skills required

Address Prospective Client
Negotiation
Identifying New Prospects
Customer Service
Financial Services
Customer Retention

Location

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$42K
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Health Benefits Solutions Specialist
Estimated Salary: $90K
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Job ID: 1910835

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