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Inbound Call Center Sales Trainer / Instructor - Tucson, AZ

Afni, Inc. Tucson Full-Time
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Afni is hiring a Call Center Sales Trainer / Instructor who will be responsible for supervisory duties to support and develop new call center sales consultants to attain project sales goals. This will include entry level training.

What you will be doing:


* Inspect, monitor trends, coach, motivate and develop project team of Customer Sales Representatives (CSR's) to achieve Afni's sales performance objectives and individual / team goal attainment. Manage classroom dynamics through coaching / documenting undesired behaviors.
* Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner than promotes transfer of knowledge and application of skills. Instructors promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance. During instruction, provided and manage an environment that fosters trust, learning and performance.
* Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for specific mode of learning.
* Administer attendance and payroll records and reports
 

Skills required

Customer Service
Caregiving
Complete Transaction
Call Center Processes
Maintain Knowledge
Phone Sales
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Job ID: 5000498913406

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