PROCESSING APPLICATION
Hold tight! We’re comparing your resume to the job requirements…

ARE YOU SURE YOU WANT TO APPLY TO THIS JOB?
Based on your Resume, it doesn't look like you meet the requirements from the employer. You can still apply if you think you’re a fit.
Job Requirements of Roxy Hotel Assistant Front Office Manager:
-
Employment Type:
Full-Time
-
Location:
New York, NY (Onsite)
Do you meet the requirements for this job?
Roxy Hotel Assistant Front Office Manager
The Roxy Hotel is looking for a motivated, charismatic and reliable Assistant Front Office Manager. This individual will be responsible for providing guests with prompt and personalized service, all the while making quick and efficient decisions to improve the experience of each guest’s stay. The position is hands-on with heavy involvement in Front Office operations, and requires someone who is organized with sharp attention to detail. The ideal candidate is inspiring, professional, and enjoys providing excellent customer service.
Requirements:
- MUST have hotel front desk experience.
- Open availability, able to work late nights, weekends and holidays.
- Excellent guest relations and communication skills.
- A positive attitude and team mentality.
- An understanding of NYC culture and events is a plus.
Work Location: In person and on the premises.
Responsibilities
- Maintaining a high level of guest service by providing support to Front Office and Front Service teams.
- Greeting and checking in/out guests, and notifying appropriate teams of VIPs, special requests, guest feedback, etc.
- Prioritizing early arrivals and staying in communication with housekeeping manager to meet guests' expectations.
- Conduct daily pre-shift, communication and one-on-one meetings, and coordinating activities with other departments to facilitate increased levels of communication and guest satisfaction.
- Assisting in daily room inventory control.
- Resolve guest issues and concerns to ensure a positive experience from beginning to end.
- Follow up on any previous shift’s outstanding issues to ensure a timely completion.
- Supervise the service of Front Desk, Guest Services, Bell and Door teams.
- Ensuring all signature service standards are complied with and that policies and procedures are consistently applied.
- Manage guest relations and info mailboxes on a daily basis.
- Ensure team (front desk and bell/doormen) tasks are completed before end of shift.
- Having a broad understanding of the hotel and its operations, including room types, available amenities and services, venue hours, special events, etc.
- Completing administrative tasks, including schedules & payroll, supplies & inventory and department month-end reporting.
- Training, scheduling and disciplining Front Office employees, with a focus on developing talent.
- Ensuring all monthly and annual goals are met.
- Updating all FO inventory needs with office supplies, printing and stationery, and operating supplies.
- Responsible for updating and tracking the FO Upsell Program and ensuring that upsell numbers are reported to accounting accordingly.
- Communicate any concerns with FDM & DOFO.
Full-time employees are eligible for a robust benefits package including Health, Dental, Vision Insurance, and 401K. Generous paid time off program including Vacation Days, Personal Days, Holidays.
#J-18808-Ljbffr
Recommended Skills
- Attention To Detail
- Communication
- Endearing And Charismatic
- Front Office
- Housekeeping
- Positive Attitude
Help us improve CareerBuilder by providing feedback about this job: Report this job
Job ID: lgbbxs2
CareerBuilder TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.