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Technical Support Specialist

Apex Systems Washington Contractor
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Apex Systems is currently looking to hire a Technical Support Specialist in Washington, DC. If you are looking for an opportunity with career growth, stability and metro accessibility, please apply with an updated resume to URL blocked - click to apply and a good time and number that you can be reached on!

Position: Technical Support Specialist

Location: Washington, DC

Supporting: DOJ

Must have: Must be eligible to acquire/maintain a DOJ public trust process; this will require a clean background, credit and US Citizenship

Job Description:

Responsible for server operations inclusive of hardware, operating system (OS), and utilities on the servers. Has expertise in one or more operating systems and is responsible for configuration, patch management, version and sub-version upgrades, and all aspects of the availability of servers, with the exception of COTS I GOTS applications. Also acts as Tier 2 response in operations environment where resolution cannot be handled by on-site Tier 1 staff.

Develops practical and workable solutions to clients' technical problems.  Analyzes requirements and potential solutions for technical feasibility.  Competent to work on multiple phases of complex projects independently. Coordinates activities with superiors and client personnel to resolve technical issues and ensures the successful delivery of the project requirements.

  • Responsible for the creation of incident reports within a Remedy Ticketing System; tracking, escalation and completion
  • Provide hands on hardware support for DOJ customers on site and customer facing:
  • Set/configure equipment
  • Reimage/repair
  • Move, Add, Change for desktops and laptops for customer
  • Provide support for software issues to include:
  • Windows 08/10
  • Microsoft Suite
  • Active Directory
  • Mobile Devise Management
  • Develops practical and workable solutions to clients' technical problems.
  • Analyzes requirements and potential solutions for technical feasibility.
  • Competent to work on multiple phases of complex projects independently.
  • Coordinates activities with superiors and client personnel to resolve technical issues and ensures the successful delivery of the project requirements.

Requires a bachelor’s degree or equivalent and 3  years of experience

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

 

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Job ID: 998615

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WHAT WE DO:

Apex Systems is a division of the 2nd largest IT staffing and services firm in North America. From consulting to staff augmentation, we connect top tech talent with great companies in all industries.

OUR CREDENTIALS: 

Apex earned Inavero’s Best of Staffing™ Client Diamond and Talent Awards for providing superior service to clients and job seekers, putting the company in the top 2 percent of all U.S. staffing agencies.

SUPPORTING OUR CONTRACT EMPLOYEES:

We take the time to understand a candidate’s talents and needs to ensure a good match with companies for contract, contract-to-hire, and direct hire positions. Each recruiter within Apex is focused on a specific skill area within infrastructure, applications, and project management. This focused discipline enables our local recruiters to work directly with our candidate’s and focus their talent on the right position at the right time.

WHO OUR CUSTOMERS ARE: 

We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including communications, energy, financial services, government services, healthcare, technology, and utilities. 

WHERE WE ARE: 

Apex has branches in over 70 locations across the U.S. and Canada and more than 1,000 employees dedicated to supporting the needs of our clients and contract team members. Visit www.apexsystems.com to find a local branch or connect with an Account Manager or Recruiter.

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