0 suggestions are available, use up and down arrow to navigate them
What job do you want?

IT Support Analyst job in Sugar Land at 3coast

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
IT Support Analyst at 3coast

IT Support Analyst

3coast Sugar Land, TX Full-Time

Job: SC19622

Location: Sugar Land, TX
Type: Permanent

Our client has an exciting and immediate opportunity for a talented Senior IT Support Analyst. This is an excellent opportunity to make a meaningful impact on our continued growth and will be primarily responsible for Tier 1 and Tier 2 support which includes maintenance and deployment of all end-user facing technologies. This includes end-user support for all 3rd party Cisco Telecom System adjuncts (Taske, CCE, CXM, etc.) as well as providing guidance to junior analyst


  • Provide senior level support for core infrastructure and desktop technologies of significant that involve cross-functional collaboration.
  • Analyze, troubleshoot, and resolve system hardware, software, and networking issues related to desktop and notebook computers that are not resolved at the IT Help Desk or User Support Analyst levels.
  • Play integral part in developing support processes and ensuring the processes adhere to best practices.
  • Deliver end-user support on all desktop/laptop-deployed technologies including operating system support, Microsoft Office and all other productivity suites, SAP client support, remote access, laptop/desktop hardware repair, etc.
  • Responsible for technical troubleshooting, data gathering and gap analysis for issues impacting end users and suggest appropriate remediation.
  • Develop and implement tactical plans related to business and technology transformation projects.
  • Advise IT management on technical issues and make recommendations on new technology and equipment, and provide information on integration with existing infrastructure
  • Maintain accurate inventory of computer equipment, peripherals, software, licensed software (i.e. Adobe Acrobat, PDF Converter, SnagIt and others) and associated services.
  • Lead desktop support process and activities related to Disaster Recovery and Business Continuity Plan and utilized consistent processes, procedures and technologies.
  • Key player in incident response tasks and identifying risks to the technical infrastructure.
  • Other duties as deemed necessary.


Education: Required: BA/BS and/or relevant work experience. AAS with technical certification may be considered. Bachelor of Science in Computer Science, Information Technology / BBA in Management Information Systems or related field a plus.

Experience: Minimum 2 years relevant experience managing or 4 years administering information technology services, including distributing multi-platform computing environments, including Windows, Linux, and UNIX or relevant education. Experience with project management and technology acquisition a plus.

- provided by Dice

Recommended Skills

  • Adobe Acrobat
  • Business Continuity Planning
  • Business Informatics
  • Cisco
  • Computer Architectures
  • Computer Equipment
Apply to this job.
Think you're the perfect candidate?

Help us improve CareerBuilder by providing feedback about this job:

Job ID: 8c61ea6355718aa98483b40931898147

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.