Processes and balances incoming and outgoing RTP (Real Time Payments) transactions. Processes disputes in a timely and accurate manner. Back-up responsibilities for the Banking Services Operations Associate IV-Zelle.Responsibilities:
Research Customer and Payment information on RTP system
Update Tier Limits
Change Customer Tier
Ping TCH and RTP connectivity
Engage Banking Services groups for reconcilations, disputes, transaction inquiries
Performing customer dispute processing
Reconcile vendor invoices
Generate departmental reporting
Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.Nature & Scope:
Ensuring the quality of the tasks/service/info provided by self and othersRequired Qualifications:
High school diploma or equivalent (GED) and a minimum of 3 years' general work experiencePreferred Qualifications: