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Banking Services Operations Associate IV-Zelle Operations

M&T Bank Amherst Full-Time
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FUNCTION:

Processes and balances incoming and outgoing RTP (Real Time Payments) transactions. Processes disputes in a timely and accurate manner. Back-up responsibilities for the Banking Services Operations Associate IV-Zelle.

Responsibilities:

Research Customer and Payment information on RTP system

Block Customer

Update Tier Limits

Change Customer Tier

Ping TCH and RTP connectivity

Engage Banking Services groups for reconcilations, disputes, transaction inquiries

Performing customer dispute processing

Reconcile vendor invoices

Generate departmental reporting

Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Nature & Scope:

Ensuring the quality of the tasks/service/info provided by self and others

Required Qualifications:

High school diploma or equivalent (GED) and a minimum of 3 years' general work experience

Preferred Qualifications:

 

Skills required

Auditing
Accounting
Accounts Receivable
Bookkeeping
Accounts Payable
Reconciliation
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Job ID: R07974

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M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, M&T Bank provides banking, investment, insurance and mortgage financial services to consumer, business and government clients.

Fast Facts

  • One of the 20 largest U.S.-based commercial banks
  • $123 billion in assets as of December 31, 2015
  • 3.8 million customers
  • 17,000+ team members
  • 800+ domestic full-service branches
  • 1,600+ ATMs
  • Online banking (mtb.com) and mobile devices

We’re headquartered in Buffalo NY, and we are organized around 17 community bank regions lead by local regional presidents. This means decisions about loans and community activities are made locally, by the people in the bank who know the community best.

Of the largest 100 banks operating in 1983, only 23 remain today. Among the remaining, M&T ranks 1st in stock price growth.

M&T has been profitable for 158 consecutive quarters—more than 39 straight years.

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