Catering Service Worker

Job Overview:

The Catering Service Worker will organize, set up and deliver requested catering services to specific requested location or conference room
Provide prompt and courteous service to all customers
Provide customers with efficient and attentive service while exceeding the customer???s expectations
The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position
These responsibilities may differ among accounts, depending on business necessities and client requirements


General Responsibilities:

Checks Catering ordering website, to review requested customer services to be delivered, food and services needed, dates and times

Organizes each delivery timely, setting up all non-perishable items needed in advance

Distributes needed food preparation requirements to each food department in advance

Delivers requested food and beverage to the delivery location, setting up all food and beverage in a professional appearance and logical manner, ensuring all condiments and service ware are available as needed

Ensures all services are cleaned up at the end of the meeting or requested pick-up time

Ensures availability of any specialty linen, China and rental needs in advance

Maintains organization of all daily and weekly services and associated needs, and communications with customers
Maintains a clean and organized working environment and professional appearance

Finalizes catering invoices and billing pertaining to delivered services

May serve as a point of contact for the customers, booking catering, answering questions and potential planning for future service needs

May assist with stocking food inventory

May carry and distribute supplies and equipment

May assist others in the preparation of foods and properly store food

May be asked to respond to complaints regarding food or service

May operate dishwasher or assist with washing dishes, glassware, silverware, utensils, pots and pans

Follows all company safety/security policies and procedures; reports accidents, injuries and unsafe work conditions to manager and completes safety training as required

Complies with all Sodexo HACCP policies and procedures

Attends all allergy and foodborne illness in-service training

Attends training programs (classroom and virtual) as designated

May perform other duties and responsibilities as assigned


Job Qualifications:
Experience/Knowledge:
High School diploma, GED, or equivalent experience

0-to-1-year related experience


Skills/Aptitude:
Presents self in a highly professional manner to others and understands that honesty and ethics are essential

Ability to maintain a positive attitude

Ability to communicate with co-workers and other departments with professionalism and respect

Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives

Ability to use a computer

Listens carefully to their customers??? orders, explains drink and food items, and makes menu recommendations


License/Qualifications
Certifications: None


General Qualifications:
Willingness to be open to learning and growing

Maturity of judgment and behavior

Maintains high standards for work areas and appearance

Maintains a positive attitude

Ability to work a flexible schedule helpful

Must comply with any dress code requirements

Must be able to work nights, weekends and some holidays

Attends work and shows up for scheduled shift on time with satisfactory regularity


Physical Requirements:
Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses

Significant walking or other means of mobility

Ability to work in a standing position for long periods of time (up to 8 hours).
Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds


Working Conditions (may add additional conditions specific to defined work location):
Generally, in an indoor setting, however, may supervise outside activities and events

Varying schedule to include evenings, holidays, weekends and extended hours as business dictates

While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities

The noise level in the work environment is usually moderate to loud.
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