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Customer Care Associate

Kelly Services Plainsboro Township Full-Time
$28.00 - $34.00 / hour
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Customer Care Associate- Plainsboro, NJ Term: 1-year contract assignment Pay: $28-$34/hour based on education level and Spanish proficiency Shifts: 8:30a-5p; 9a-5:30p; 9:30a-6p- shift rotation not required   Job Description:

  • Responsible for assisting patient and HCP customers with inquiries related to company information, product information inquiries, product and device use, literature requests, savings offers, and assistance with other client products and services.
  • Responsible for the identification, reporting and documenting of product adverse events, product technical complaints, and other safety information.
  • This is a temporary customer service position located in an inbound call center of a pharmaceutical manufacturer. The primary focus is to deliver an optimal customer experience and build customer loyalty through telephone interactions, email, postal mail, and emerging communications such as chat, text, and social media.
  • Obtain and document all information from customers regarding adverse events, product technical complaints, and other safety information, and advise of replacement /return procedures.
  • Provide technical assistance to customers related to client product or promotional website issues.
  • May conduct outbound telemarketing projects or conduct surveys with customers.

Qualifications:

  • Associates degree required; Bachelor degree preferred.
  • Bilingual Spanish is preferred
  • 3 years previous customer facing experience required
  • Professional experience in healthcare, pharmaceutical or medical device call center highly desirable.
  • Ability to exercise independent thinking, problem solving, and leadership skills are a must
  • Ability to handle multiple priorities and complex processes while providing excellent customer service
  • Data entry experience required
  • Intermediate proficiency in Windows, Microsoft Word, Excel, and Outlook required 

Physical Requirements:

  • May be required to work company holidays
  • Ability to work one of three daytime shifts and to work overtime as needed
  • Shift rotation is not required


Why Kelly®?


At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.



About Kelly Services®


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit URL blocked - click to apply and connect with us on URL blocked - click to apply, URL blocked - click to apply and URL blocked - click to apply.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. URL blocked - click to apply

 

Skills required

Customer Service
Problem Solving
Listening
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

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$31
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Customer Care Associate
$28.00 - $34.00 / hour
Estimated Salary: $64K
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Job ID: US41L3SP_BH1591586

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It all began when William R. Kelly—founder of the temporary staffing industry—established Kelly Services® in 1946. The company's traditional expertise started with office services, call center, light industrial, and electronic assembly staffing. Through the years, we expanded our expertise and established a proven record of successfully matching job seekers to opportunities in disciplines such as science, engineering, law, education, healthcare, IT, and finance. As a Fortune 500® company, Kelly® has evolved into a global workforce solutions leader, making employment connections for nearly half a million people around the world every year. Since our founding, we have embodied the true spirit of social responsibility. Our character and values resonate through our culture. Inherently—through our core business focus—we seek to improve the quality of life for our employees, their families, and their communities, as well as society at large. We embrace the role we play and the value we contribute to society—whether ensuring equal opportunity to employment, promoting safer workplace conditions, advocating for healthcare reform, or adhering to sustainable business practices. Together with our employees and our customers, we will continue to work toward ensuring that our legacy will remain strong for generations to come. For more than 60 years, people have trusted Kelly Services to help them reach their career goals. We are your proven link to employment opportunities that will pave the way for a successful future. Whoever and wherever you are—and with the right skills and attitude—Kelly can help you find a job, expand your career, and build your future.

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