CSI Professional is actively seeking a Credit Dispute Research Specialist for our client located in Glen Allen, VA. This is an exciting opportunity to join a well-established mortgage banking firm! 

*Weekly pay provided and health, dental and vision insurance offered!

Duration: 9 month(s) contract

Pay: $20/hr. 

JOB OVERVIEW:

The Credit Dispute Research Specialist  thoroughly and accurately investigates and responds to credit bureau disputes received via e-OSCAR or directly from our customers within regulatory timeframes. The Credit Dispute Research Specialist also reviews various reports to troubleshoot credit bureau reporting issues.

REQUIRED QUALIFICATIONS:

• Problem-solving skills, accuracy, attention to detail, and having an analytical mindset while reviewing and investigating disputes is critical.
• The ability to function in a team environment, work independently, and organize your time to meet dispute resolution deadlines is a necessity.
• The ability to write and speak effectively and professionally is a must.
• 2-5 years of experience in the financial industry is preferred.
• Mortgage industry experience is preferred.
  Previous experience in complaint resolution, bankruptcy, loss mitigation, foreclosure or fraud is a plus.
• Previous experience researching and resolving credit bureau disputes is a plus.
• Bachelor’s or Associate’s degree preferred. High school diploma with applicable work experience is acceptable.

PRIMARY RESPONSIBILITIES:

• Investigate credit bureau disputes received via e-OSCAR as well as written disputes received directly from customers using Mortgage systems, policies and procedures.
• Add pertinent information to pre-approved letters to respond to disputes received directly from our customers.
  • Thoroughly document information relevant to the dispute details and resolution in the system of record.
• Build relationships and effectively communicate across departments within company to request system updates as well as obtain information relevant to resolving our customer’s credit bureau dispute.
• Review various reports to troubleshoot credit bureau reporting issues prior to the monthly file run.
• At times, participate in projects to review and investigate historical credit bureau reporting and make updates as needed.
• Although the vast majority of disputes do not require telephone contact, occasionally you will need to provide effective communication when making inquiries and to follow up with customers.
• You will receive training to remain up-to-date on credit bureau industry knowledge.

For additional information, please apply!