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Identity Management System Administrator at FirstEnergy Corp.

Identity Management System Administrator

FirstEnergy Corp. Akron, OH Full-Time

Identity Management System Administrator


Akron, OH, US, 44320

Job Function: Information Technology

Employee Type: Reg Full Time (FT)

Requisition ID: 62984

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.

This is a system administrator role on the IT End User Systems and Access Management team which is responsible for FirstEnergys identity management strategy and enforcement. The team manages our current Identity Management platform for user security provisioning and governance (Microsoft Identity Manager), Azure Active Directory, Azure B2C, Microsoft Admin Center (M365) and an on-premise Active Directory. We also own a variety of messaging applications which include Exchange, Cisco Email Gateway, Email Fraud Defense, Email to Page - Kofax, Pager Management (xMatters) & other M365 components.

This is a remote job posting.

Job Responsibilities include (but are not limited to):

  • Perform IT system administrative duties for Microsoft Identity Manager, Azure Active Directory, on-premise Active Directory, Azure B2C, M365 Admin Center, Exchange, Cisco Email Gateway, Email Fraud Defense, Kofax, Pager Management, xMatters. This includes upgrades, enhancements, break fix, support issues and security patching.

  • Support the implementation of Oracle Human Capital Management (HCM) EMPower, an integral part of our internal user identities which our Identity Mgmt platform relies on

  • Assist with the replacement of our existing Identity Management platform, moving to a more robust all-encompassing solution

  • Process client requests for Identity Mgmt and Messaging & Collaboration assignment groups in ITNow (ServiceNow)

  • Manage the patching, server rollovers and upgrades of the application servers, application versioning support and administration of MIM, Exchange & Kofax

  • Maintain and enhance automated user provisioning; onboarding, offboarding, transfers, immediate separations

  • Assess mailbox DLP policies, requirements and process adjustments for transfers and separations

  • Interface with end users; daily. Work directly with our stakeholders: HR, Compliance, Cyber Security, Security Technologies, MS App Server, and other IT Bus teams

  • Be a liaison to the business and other departments of IT for access related questions, primarily for identity management architecture, security groups, distribution groups, shared mailboxes, and role-based access

  • Work closely with Central Security Administrators to process client requests in a timely manner ensuring they have the tools and scripts needed to automate processes

  • Support the End User Systems Power BI reports

  • Able to participate in a remote On-Call rotation (one full week Monday through Sunday, once every 6-7 weeks); responding to off-hours pages and alerts


  • BA/BS in Computer Science or other related field with 2 - 4 years of experience in IT; system administrator experiences preferred

  • Experience with Microsoft SQL Server (stored procedures, views, tables, normalization)

  • Novice support experience with Windows Server Operating Systems (2008 and beyond)

  • Fundamental awareness of PowerShell scripting

  • Understanding the primary purpose of Active Directory, identity management and role-based access

  • Experience with Azure Active Directory, Azure B2C and other Identity Management platforms preferred

  • Experience with Power BI reporting, preferred

  • Understanding of software development lifecycle and application architecture

  • Strong analytical skills to resolve problems and think creatively.

  • Strong communication skills with the ability to speak to technical and non-technical audiences.

  • Willingness to undertake assignments involving unfamiliar subjects.

  • Highly motivated to work independently and productively, with an aptitude to learn quickly.

  • Able to work with minimal supervision.

  • Ability to work in a virtual environment with remote colleagues utilizing virtual technologies.

  • Willingness to provide excellent customer service

  • Ability to work with third party vendors to work through support/project items

Qualifications include all the above, plus:

  • BA/BS in Computer Science/related field or 4-7 years of experience in IT, system administration experience required

  • Intermediate experience with Identity Management related development and support, preferably with Microsoft Identity Manager (MIM), Azure Active Directory, Azure B2C or other major IDPs (Okta, SailPoint, OneIdentity)

  • Intermediate support experience with Windows Server Operating Systems (2008 and beyond)

  • Intermediate level experience with PowerShell scripting

  • Intermediate level experience with Exchange

  • Understanding of Role Based Access, distribution groups & security group management

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification


FirstEnergy Human Resources Team

Nearest Major Market: Akron

Nearest Secondary Market: Cleveland

Job Segment: System Administrator, Computer Science, Cyber Security, Cisco, Database, Technology, Security

Recommended Skills

  • Active Directory Group
  • Administration
  • Analytical
  • Applications Architecture
  • Architecture
  • Automation
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