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  • Idaho Falls, ID

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Easy Apply!! Customer Service Representative

Qualfon • Idaho Falls, ID

Posted 19 days ago

Job Snapshot

Full-Time
Other Great Industries
General Business

Job Competition

13

Applicants

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Job Description

Our Mission & Values

Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients

What we offer:

•         All team members can further their education and earn a college degree through Qualfon University scholarship program

•         We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values

•         Team members have FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program

•         Medical, dental benefits, vision and life & accident insurance for full time employees

•         Competitive wages

•         Opportunities to earn additional income through incentives

•         Planned Time Off pay

•         Qualfon is dedicated to ensuring all team members have Fun@Work!

What you will be doing:

  • Answering inbound phone calls regarding a customer’s account
  • Making outbound calls to follow up on customers when necessary
  • Maintaining composure in escalated situations
  • Building customer relationships, earning their loyalty and trust.
  • Operating accurately & efficiently in a fast paced environment
  • Handling multiple responsibilities at one time
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
  •  Smiling as you speak with our customers, our customers can hear the smile

What skills you will need:

•        

  • Maintain regular and reliable attendance, including the daily schedule as assigned
  •  1 year of call center or customer service experience
  •  Flexible with the working schedule; may be expected to work weekends, holidays and events
  •  Computer proficiency with application
  • Confidence in your self -motivation techniques 
  • Eighteen (18) years of age or older on or before hire date
  • Minimum education of a High School diploma or GED
  • Professional appearance and conduct
Job ID: 2136
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