Our client is looking for a sharp help desk technician with at least 1-3 years of experience within help desk support. This person will be part of a team of helpdesk analysts that provide technical support for about 1000 end users with issues involving Windows 7/10, Office 2010/2013/2016 (especially Word formatting and document issues), Outlook, Imanage document management, Citrix remote connections, legal applications, and PDA's (Blackberry, Iphones). The second shift roles are about 85% phone/remote support and 10% conference room and floor and project oriented work, and the rest internal process/knowledge improvement. Candidates must have excellent communication and customer service skills in addition to technical ability.
Top Skills Required
Candidates must have at least 3-5 years of experience supporting Microsoft Office in a corporate environment.
Candidates must be especially strong in troubleshooting MS Word including formatting documents, styling, document conversions, document corruption issues, etc.
Candidates must have 3-5 years of experience supporting Windows operating systems such as Windows 7/10.
Candidates must have at least 1 year of experience supporting Citrix or VPN connections.
Experience supporting a document management system such as Imanage is a big plus.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call [ Phone number blocked ] - Click here to apply to Helpdesk Analyst or email accommodation@teksystems .com for other accommodation options.
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