Technical Support

If you're the go-to person for technical help, quickly grasp new technology and software, and enjoy sharing your knowledge with others, then keep reading! We are a provider of products such as Security Cameras, DVRs, and Alarms across the USA. Despite the economic situation, we are experiencing growth and have ambitious plans to become one of the world's most recognized and largest security distributors.

While this is an entry-level position, we seek someone who is eager to advance themselves by contributing to the growth of Rackmount Solutions. There is potential for a long-term partnership, and when we achieve our goal, we hope you'll be there to celebrate with us and say, "We Made It!"

Responsibilities:

• Primarily answering phone calls and returning calls to assist customers with technical inquiries or issues. Comfortable phone communication is crucial.
• Addressing technical problems and questions through email correspondence.
• Providing support and guidance to customers with technical queries via our online chat system.

Required Skills:

• Proficiency and comfort with technology, coupled with the ability to quickly learn new technical concepts.
• Strong problem-solving skills, as some issues won't have predefined solutions.
• Patience, as you'll be assisting customers who may not be tech-savvy.
• The ability to communicate complex concepts in a simple and understandable manner.
• Outstanding customer service skills.

Details about the position:

• Working hours are Monday through Friday, from 9 am to 5 pm.
• Health and dental insurance are provided.

For more than 15 years, Rackmount Solutions has provided various products and services for the Datacom and Telecom industries. Our headquarters located in Plano, TX has been certified to ISO 9001:2015 and recognized as an Inc. 5000 company. We have a well-established track record of customer service and product performance.