Verify validity and accuracy of customer contracts and branch generated addendum’s and work orders. Assist in the customer service function by conducting research, making necessary adjustments and data changes to account information, analyzing billing, and retrieving document.
Essential Duties And Responsibilities include the following. To perform this job successfully, the Customer Support Representative I may be expected to perform some or all of the duties listed.
Open all mail from the branches and faxes; keep logs of all information received.
Verify, research and review customer contracts for accuracy, completeness and ensure all pertinent information has been completed accurately.
Add all contracts on customers accounts that have not been completed by branches including setting up billing, PAP’s, billing cycles, statement cycles, warranty information, cancellation of contracts, and ensure account is properly put on line.
Verify customer credit has been checked and approved in Credit Access.
Complete information in DPMS for commission approval.
Research missing data and communicate with branches in an effort to correct errors or omissions in a timely manner.
Provide support to all branches on an as-needed basis.
Maintain contract and customer information; make adjustments to Customer Accounts as requested, including cancellations, billing adjustments, etc.
Retrieve customer account records for Customer Support functions; run daily reports on cancelled accounts; fill out form letters to mail to customers regarding final billing.
Process customer letters and faxes for change requests; enter data changes; enter alarm permits number information.
Credit/debit adjustments on customer accounts.
Meet with supervisor on a weekly basis to receive individual performance feedback and gather and exchange information on customer correspondence.
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Job ID: 2016194
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