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Call Center Rep- (Medical/Healthcare Experience)

Ultimate Atlanta Full-Time
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Ultimate Staffing is looking for Call Center Customer Service Representatives in Smyrna, GA.

Must have 
healthcare/medical industry experience. 

Essential Functions:
  • Assist members with routine service inquiries (selecting a physician, member identification cards, transportation arrangements, eligibility inquiries etc..)
  • Assist members with processing premium payments
  • Assist providers with routine service requests (verifying eligibility, benefits explanation, claims and appeal procedures)
  • Ensure all HIPPA and state regulations are adhered to at all times 
  • Research, follow-up and resolve all issues in a timely member to ensure customer satisfaction
  • Screen members to determine case management needs 
  • Minimum 1 year of healthcare/Medical industry experience required
  • Minimum 2 years of customer service experience (call center preferred)  
  • Must be able to type 35 WPM
  • $13.50HR
  • Computer proficiency in "Windows" environment
  • Ability to work in a fast paced environment 
  • Adaptable to a constantly changing environment 
  • Great problem-solving and multi-tasking skills
  • Strong phone and verbal communication skills along with active listening
  • Ability to multi-task, set priorities and manage time effectively

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Recommended skills

Verbal Communication
Complex Problem Solving


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Call Center Rep- (Medical/Healthcare Experience)
Estimated Salary: $69K
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Job ID: JO-1906-63129


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