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Company Contact Info

  • Eagan, MN 55121
  • Sharday Alston

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Customer Service Representative

Kelly Services • Eagan, MN

Posted 12 days ago

Job Snapshot

Full-Time
$0.00 - $18.65 /Hour
$18.65 Per Hour
Other Great Industries
Customer Service
0

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Job Description

Kelly Services is NOW hiring multiple Customer Support Representatives for a large, insurance company in Eagan, MN.
Job Title: Customer Support Representative
Start Date: 11.20.17
Pay Rate: $18.65 per hour
Type: Contract
Shift: Monday through Friday 8:00 AM until 4:30 PM
Job Description Overview:




  • This position creates and maintains positive customer relationships and responds to customer inquiries regarding products, benefits, eligibility, and claims resolution in a call center environment.

  • Proactively provides information and education to customers, as appropriate, about a variety of health, financial, and self-service programs.

  • Displays compassion, respect, and self-confidence when conversing with customers.

  • Responds to customer telephone inquiries or written inquiries within a call center environment.

  • Corresponds with internal and external customers in writing via letter, email or web chat.

  • Serves as a customer advocate by identifying underlying customer needs and guiding them to appropriate resources or programs.

  • Consistently provides accurate information to customers in accordance with inquiry accuracy standards.

  • Provides information to members to support them in their healthcare decisions.

  • Researches and responds to inquiries to ensure timely resolution of issues.

  • Builds customer rapport by offering information and services beyond the customer s initial inquiry.



Job Specific Qualifications:




  • High school diploma or GED

  • 6-12 months experience in a call center setting

  • Clear and concise written and verbal communication skills

  • Ability to multi task and prioritize is required

  • Interpersonal, verbal and written communication skills

  • Ability to sit for long periods of time

  • Analytical and problem solving skills

  • Must be dependable and flexible



 
Apply today!
 
Why Kelly®?
At Kelly Services®, we work with the best. Our clients include 97 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
 
About Kelly Services®
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on FacebookLinkedIn and Twitter.
 
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.
 





Why Kelly®?


At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.



About Kelly Services®


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

Job ID: US41ALSA_BH1377030
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