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Customer Service Representative

Ultimate • Saint Louis, MO

Posted 1 month ago

Job Snapshot

Credit - Loan - Collections
Customer Service

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Job Description

Our financial services client located in St Louis Mo is looking for several Customer Service Representatives.   Job Summary: This position is a frontline service position aiding our Customers.  Responsibilities include answering incoming calls and the administration of intake documentation into the appropriate systems. Overall expectations are to provide outstanding service to internal and external customers and strive to resolve needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. Job description: - Understand and transition between data entry and verification tasks using standard verification processes - Has demonstrated proficiency in adopting new tasks, workflows, or products - Utilize experience and expertise to provide insights to operations leadership - Operate a diverse range of tasks, moving between processes with the guidance of management - Perform clerical, phone, operational or manual work - Validate/complete and document requested data through phone, fax or email contact - Perform document review and audit - Identify and troubleshoot issues within own scope of work - Effectively process escalated or rushed tasks - Provide timely and professional communication to supervisors and management - Demonstrate an ability to prioritize tasks appropriately - Proactively seeks new assignments to enhance skill set and knowledge base - Has already or has demonstrated the ability to gain an understanding of Equifax's operational objectives and product offerings - Accept stretch assignments provided by management.   Competencies/Skills - Strong emphasis on collaboration and team building - Ability to perform multiple tasks at the same time - Ability to respond quickly to unexpected changes - Ability to deal with people in a professional and courteous manner - Experienced with Microsoft Office platform (Word, Outlook, and Excel) - Creative problem resolution skills - Professionalism within the workplace - Ability to interact in written and oral form with supervisors/management and peers - Ability to handle high volume of work and work under deadlines - Excellent analytical skills, problem solving and decision-making abilities - Excellent Customer Service skills - Excellent interpersonal, oral and written communication skills - Ability to work autonomously, but follows instructions and guidance well - High level of organization and multi-tasking abilities - Ability to handle a high volume of work and work under deadlines - High level of professionalism - Self-motivated with high level of initiative - Relies on experience and judgment to plan and accomplish goals   Benefits: We put our Ambassadors first. When it comes down to it, we know we can't fulfill our Promise to our business customers without your com­mitment. You represent our organization while on assignment. In return, we do our best to show our commitment to you. Our Ambassador Benefits package includes: Medical, dental and vision coverage. It also includes 401k, sick time, holiday and much more. We are an equal opportunity employer.   We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

- High school diploma or equivalent • Preferred at least one-year experience in a high-volume processing center • Preferred customer service experience • Preferred experience within call center environment • Understanding of PC functions, including Windows-based applications and ability to learn/understand internal Verification Services technology/systems
Job ID: JO-1905-59342
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