Hotel Front Desk Manager

Posted 3 days ago

Description

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!

Responsibilities

• Generate occupancy reports and compile financial information for the general manager
• Supervise current front desk staff and hire and train new staff to ensure they provide excellent customer service and implement hotel policies
• Lead operations at the front desk and ensure guests have an exceptional stay
• Handle the front desk budget and order office supplies as needed
• Communicate with hotel guests face-to-face and over the phone, ensuring all their questions are answered satisfactorily, and handle any complaints

Qualifications

• Bookkeeping skills and experience with MS Office a plus
• 1 year of previous experience working in the hospitality industry
• 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
• Possess excellent management skills, communication skills, and multitasking skills
• High school diploma or equivalent certification required (GED)

Compensation

$60,000 - $70,000 yearly

About Embassy Suites by Hilton Colorado Springs

Embassy Suites by Hilton is a chain of upper upscale all-suite hotels by Hilton.

We're off I-25, three miles from the United States Air Force Academy and the University of Colorado. Pikes Peak Highway is 20 miles away and many of our rooms have views of the Rocky Mountain range.