As a Housekeeping Runner you will be responsible for assisting housekeeping staff with stocking all housekeeping items and responding to housekeeping requests. Responsible for the timely response to quest requests and delivery of housekeeping items.
Greet guests immediately with friendly/sincere acknowledgment. Providing excellent customer service to guests, including information about resort services, activities and local attractions.
Assuring that all items delivered to the guest rooms are clean and in working order. Check store rooms for availability of cribs, high chairs, pack & play and bed rails and ensure they are in safe condition
Reports maintenance deficiencies in order to maintain room in compliance with resort standards. Replenishes linen and guest amenities.
Assists co-workers as requested and work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests and for business needs.
Read and recognize room numbers, communicate effectively with guests and team members verbally or in written form; learn, follow and enforce standards for cleanliness as they apply to all aspects of room.
A team-first attitude
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Effective verbal and written communication skills. Able to adapt communication style to suit different audiences, efficiently communicating with supervisors, coworkers, public etc.. Ability to communicate well with guests in English.
Strong attention to details; enjoyment of cleaning having a strong sense of responsibility, reliability and honesty. Teamwork and collaboration.
Physically able to work from ladders, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals. Can tolerate environmental factors such as humidity, cold/heat, dust and noise. Ability to push and/or pull equipment weighing up to 50 lbs. with or without reasonable accommodation.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We offer a phenomenal benefit package to our full-time Team Members that include medical, dental and vision insurance (personal customization), 401K plan, Paid Time Off (PTO) program and outstanding Team Member & Family travel benefits!
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Job ID: PGM-CC-311_HOU001370
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