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Deskside Support Technician job in Norwood at Global Technical Talent

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Deskside Support Technician at Global Technical Talent

Deskside Support Technician

Global Technical Talent Norwood, MA Contractor
$30.00 - $42.00/Hour
Apply Now

                                             Deskside Support Technician

Job Summary

  • ​​​​​​​This role is an exciting opportunity to be a critical part of the talent engine fueling a high-growth organization that is radically changing the biotech industry.
  • The Deskside Support Technician will be responsible for implementing and managing end-user computing systems.
  • As a member of a small team in a fast-paced environment, this role will require both strong intellectual agility and hands-on technical skill.
  •  we work collaboratively as a team, boldly strive for excellence, are constantly curious and committed to ongoing learning and improvement, and are relentless in our pursuit of the best talent in the industry.
  • The anticipated time frame for this assignment is 12 months.


Here's What You'll Do:

  • Implementing, maintaining, and administering end-user compute devices and related computing environments including systems software, applications software, hardware, and configurations
  • Setting up, configuring, troubleshooting, and maintaining MacBook hardware, imaging, and Application deployment for remote users
  • Troubleshooting hardware and software issues, responding to client support requests to find out the nature of the problem
  • Installation of new equipment to fulfill IT requirements for individual users.
  • Must be able to install, uninstall and troubleshoot MAC applications and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, Apple iOS devices support, imaging, data wiping, asset control, and detailed ticket documentation.
  • New hire deployments, PC refresh deployments, phones, and A/V meeting support, are also part of weekly duties.
  • Provide positive customer experiences when working with users



Here's What You'll Bring to the Table:

  • 6+ years minimum of consistent experience in IT Deskside/Desktop break/fix support or similar role
  • 3-5 years of experience directly related to Bio/Pharma
  • Mac certification or Associate Degree or technical institute degree or equivalent experience required
  • Excellent Mac OS and Microsoft Office Suite troubleshooting skills, as well as hardware troubleshooting skills.
  • A solid understanding of IT infrastructure (networking, telephony, Macs, PCs, mobile devices)
  • Extensive knowledge of MAC, PC, and mobile device hardware/image and set-up configuration knowledge & experience
  • Service Now ticket system experience a PLUS.
  • Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills REQUIRED
  • Hands-on experience with Mac OS/MDM environments
  • Experience of using PowerShell scripts and office 365 administration
  • Ability to work with all levels of staff within and outside of IT and outside the organization
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
  • Strategic, but also pragmatic, detail-oriented with a willingness to be hands-on
  • Strong written and verbal communication skills

Recommended Skills

Administration
Multitasking
Attention To Detail
Installations (Computer Systems)
Complex Problem Solving
Microsoft Office

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