This role is an exciting opportunity to be a critical part of the talent engine fueling a high-growth organization that is radically changing the biotech industry.
The Deskside Support Technician will be responsible for implementing and managing end-user computing systems.
As a member of a small team in a fast-paced environment, this role will require both strong intellectual agility and hands-on technical skill.
we work collaboratively as a team, boldly strive for excellence, are constantly curious and committed to ongoing learning and improvement, and are relentless in our pursuit of the best talent in the industry.
The anticipated time frame for this assignment is 12 months.
Here's What You'll Do:
Implementing, maintaining, and administering end-user compute devices and related computing environments including systems software, applications software, hardware, and configurations
Setting up, configuring, troubleshooting, and maintaining MacBook hardware, imaging, and Application deployment for remote users
Troubleshooting hardware and software issues, responding to client support requests to find out the nature of the problem
Installation of new equipment to fulfill IT requirements for individual users.
Must be able to install, uninstall and troubleshoot MAC applications and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, Apple iOS devices support, imaging, data wiping, asset control, and detailed ticket documentation.
New hire deployments, PC refresh deployments, phones, and A/V meeting support, are also part of weekly duties.
Provide positive customer experiences when working with users
Here's What You'll Bring to the Table:
6+ years minimum of consistent experience in IT Deskside/Desktop break/fix support or similar role
3-5 years of experience directly related to Bio/Pharma
Mac certification or Associate Degree or technical institute degree or equivalent experience required
Excellent Mac OS and Microsoft Office Suite troubleshooting skills, as well as hardware troubleshooting skills.
A solid understanding of IT infrastructure (networking, telephony, Macs, PCs, mobile devices)
Extensive knowledge of MAC, PC, and mobile device hardware/image and set-up configuration knowledge & experience
Service Now ticket system experience a PLUS.
Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills REQUIRED
Hands-on experience with Mac OS/MDM environments
Experience of using PowerShell scripts and office 365 administration
Ability to work with all levels of staff within and outside of IT and outside the organization
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
Strategic, but also pragmatic, detail-oriented with a willingness to be hands-on
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