Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Deskside Support Technician job in Norwood at Global Technical Talent

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply Now
Deskside Support Technician at Global Technical Talent

Deskside Support Technician

Global Technical Talent Norwood, MA Contractor
$30.00 - $42.00/Hour
Apply Now

                                             Deskside Support Technician

Job Summary

  • ​​​​​​​This role is an exciting opportunity to be a critical part of the talent engine fueling a high-growth organization that is radically changing the biotech industry.
  • The Deskside Support Technician will be responsible for implementing and managing end-user computing systems.
  • As a member of a small team in a fast-paced environment, this role will require both strong intellectual agility and hands-on technical skill.
  •  we work collaboratively as a team, boldly strive for excellence, are constantly curious and committed to ongoing learning and improvement, and are relentless in our pursuit of the best talent in the industry.
  • The anticipated time frame for this assignment is 12 months.

Here's What You'll Do:

  • Implementing, maintaining, and administering end-user compute devices and related computing environments including systems software, applications software, hardware, and configurations
  • Setting up, configuring, troubleshooting, and maintaining MacBook hardware, imaging, and Application deployment for remote users
  • Troubleshooting hardware and software issues, responding to client support requests to find out the nature of the problem
  • Installation of new equipment to fulfill IT requirements for individual users.
  • Must be able to install, uninstall and troubleshoot MAC applications and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, Apple iOS devices support, imaging, data wiping, asset control, and detailed ticket documentation.
  • New hire deployments, PC refresh deployments, phones, and A/V meeting support, are also part of weekly duties.
  • Provide positive customer experiences when working with users

Here's What You'll Bring to the Table:

  • 6+ years minimum of consistent experience in IT Deskside/Desktop break/fix support or similar role
  • 3-5 years of experience directly related to Bio/Pharma
  • Mac certification or Associate Degree or technical institute degree or equivalent experience required
  • Excellent Mac OS and Microsoft Office Suite troubleshooting skills, as well as hardware troubleshooting skills.
  • A solid understanding of IT infrastructure (networking, telephony, Macs, PCs, mobile devices)
  • Extensive knowledge of MAC, PC, and mobile device hardware/image and set-up configuration knowledge & experience
  • Service Now ticket system experience a PLUS.
  • Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills REQUIRED
  • Hands-on experience with Mac OS/MDM environments
  • Experience of using PowerShell scripts and office 365 administration
  • Ability to work with all levels of staff within and outside of IT and outside the organization
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
  • Strategic, but also pragmatic, detail-oriented with a willingness to be hands-on
  • Strong written and verbal communication skills

Recommended Skills

Attention To Detail
Installations (Computer Systems)
Complex Problem Solving
Microsoft Office

Recommended Jobs

Deskside Support Technician
Global Technical Talent Norwood Contractor
$30.00 - $42.00/Hour
Desktop Support Technician
Pomeroy Boston
$42,640 - $65,700/Year
Desktop Support w/ DELL KASE 1000 NOW Quest SMA & SDA
Signature Consultants Boston
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job:

Job ID: 21-04448

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.