Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • 5005 South 40th Street
    Phoenix, AZ 85040

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Representative jobs in Phoenix, AZ delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Customer Service Rep I

Permanent General Companies, Inc. • Phoenix, AZ

Posted 28 days ago

Job Snapshot

Full-Time
Degree - High School
Insurance
Customer Service, Insurance

Job Competition

75+

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Overview

Permanent General Companies, Inc., a leading non-standard auto insurance provider, is seeking experienced Customer Service Representatives for one of our call centers. Applicants must be available to work a flexible schedule and rotating Saturdays. If you are interested in a real career opportunity, then this is the job for you! Permanent General offers a great training program, a well-defined career path and a fun and challenging work environment where the right candidate will learn and grow with the company. Permanent General offers a generous benefits package including medical, dental, vision an life insurance after one month of employment; healthcare and dependent care flexible spending accounts; tuition reimbursement, paid time off (vacation, sick, holidays), 401(k) participation with a matching contribution, wellness initiatives and much more!

Responsibilities

Responsibilities of this position include handling inbound telephone inquiries from customers, answering billing questions and processing customer requests. Will assist customers, agents and lien holders with requests for information and assistance related to existing insurance policies. Will also capture new claims reported by customers, agents and claimants. Other essential job responsibilities are as follows: -

Assist customers and independent agents by responding to billing questions, payment status, change requests and/or taking information regarding a claim. - Provides thorough customer service to resolve all issues/complaints to ensure complete customer satisfaction. - Provide professional and friendly service while meeting daily productivity goals. - Provide quote or premium information to customers who wish to make changes to existing policies. - Take payments over the phone. - Prepare written correspondence in response to requests from third parties regarding an insured’s coverage history. - Prepare and send information and various documents such as ID cards and Financial Responsibility Forms. - Document all conversations and actions taken appropriately through the use of computer-based notes. - Suggest ways to streamline procedures in order to improve availability and customer service.

Job Requirements

- High school diploma or equivalent - Minimum six months of clerical/telephone experience. - Auto insurance customer service or underwriting experience preferred. - Basic computer skills along with proficiency using Microsoft Office applications. - Excellent Customer Service skills. - Proven written and verbal communication skills. - Strong organizational skills - Strong attention to detail and follow-up is required. - Ability to work in a team environment and balance telephone work with production work.

#CB

Job ID: 3845
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.