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  • Tampa, FL

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LHI Customer Service Representative - Tampa, FL

UnitedHealth Group • Tampa, FL

Posted 1 month ago

Job Snapshot

Full-Time
Other Great Industries
Customer Service

Job Competition

18

Applicants

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Job Description





At Optum, the mission is clear:  Help people live
heathier lives and help make the health system work better for
everyone. LHI is one of 4 businesses under OptumServe.
OptumServe
 provides health care services and proven expertise to help
federal government agencies modernize the U.S. health system and improve the
health and well-being of Americans. By joining OptumServe you are part of
the family of companies that make UnitedHealth Group a leader across most
major segments in the U.S. health care system.

 

LHI was founded in
1999 and acquired by Optum in 2011, LHI specializes in creating
and managing health care programs through on-location services, patient-specific
in-clinic appointments, telehealth assessments, or any combination based on
customer need. LHI's customizable solutions serve the diverse needs of
commercial customers, as well as federal and state agencies, including the U.S.
Departments of Defense, Veterans Affairs, and Health and Human
Services.

 

There's an energy and excitement here, a shared mission to
improve the lives of others as well as our own. Ready for a new path? Start
doing your life's best work.SM

This position is full-time (40
hours/week) Monday- Friday. Employees are required to have flexibility to work
any of our 8 hour shift schedules during our normal business hours of (11:00am
to 8:00pm). It may be necessary, given the business need, to work occasional
overtime or weekends. Our office is located at 10210 Windhorst Road, Tampa, FL
33619.

There are several steps in our hiring process. Please make sure
that you have filled out all required sections of your employment application. 
Once you submit your completed application, you will receive an e-mail with
information regarding next steps including any pre-employment assessment(s) that
are required.  Both your application and any required assessment(s) need to be
completed before we can consider you for employment so the sooner you complete
these two steps, the sooner you will hear from us. To learn more, go to: http://uhg.hr/OurApplicationProcess

Primary
Responsibilities: 



  • Answer incoming phone calls per day from customers and identify
    the type of assistance the customer needs

  • Ask appropriate questions and listen actively to identify
    specific questions or issues while documenting required information in computer
    systems

  • Contact care providers (doctor's offices) on behalf of the
    customer to assist with appointment scheduling or connections with internal
    specialists for assistance when needed

  • Assist customers in navigating UnitedHealth Group websites
    while encouraging and reassuring them to become self-sufficient in using our
    tools

  • Research complex issues across multiple databases and work with
    support resources to resolve customer issues and/or partner with others to
    resolve escalated issues  

This role is equally
challenging and rewarding. You'll be called on to research complex issues across
multiple databases. It requires fluency in computer navigation and toggling
while you confidently and compassionately engage in dialogue with the caller. Be
assured that our training will provide you with knowledge of the various
products, plans and levels of benefits available to members and you'll soon find
yourself creating positive experiences and earning the gratitude of callers on
an hourly basis.



Required
Qualifications:



  • High school diploma or GED OR equivalent work
    experience

  • Familiarity with computer and Windows PC applications, which
    includes the ability to navigate and learn new and complex computer system
    applications

  • Demonstrated ability to listen skillfully, collect relevant
    information, build rapport and respond to customers in a compassionate
    manner

  • Proficient conflict management skills to resolve issues in a
    stressful situation


Preferred
Qualifications:



  • 1+ year of experience in a related environment (i.e. office,
    administrative, clerical, customer service, etc.) using phones and computers as
    the primary job tools

  • Prior health care experience


Helping create positive customer experiences for our members can
drive your sense of impact and purpose. Join us as we improve the lives of
millions.  Learn more about how you can start doing your life's best
work.SM





Careers with Optum. Here's the idea. We built an entire organization
around one giant objective; make the health system work better for everyone. So
when it comes to how we use the world's large accumulation of health-related
information, or guide health and lifestyle choices or manage pharmacy benefits
for millions, our first goal is to leap beyond the status quo and uncover new
ways to serve. Optum, part of the UnitedHealth Group family of businesses,
brings together some of the greatest minds and most advanced ideas on where
health care has to go in order to reach its fullest potential. For you, that
means working on high performance teams against sophisticated challenges that
matter. Optum, incredible ideas in one incredible company and a singular
opportunity to do your life's best work.


Diversity creates a healthier atmosphere: UnitedHealth
Group is an Equal Employment Opportunity / Affirmative Action employer and all
qualified applicants will receive consideration for employment without regard to
race, color, religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or expression, marital
status, genetic information, or any other characteristic protected by
law.



UnitedHealth Group is a drug-free workplace. Candidates are required to
pass a drug test before beginning employment.




Keywords: UHG, Healthcare, customer service
representative, customer service, CSR, UnitedHealth Group, call center,
UnitedHealthcare, Provider Services, health care, office, phone support,
training class, admin, entry level, Tampa, LHI

Job ID: 2551_816976
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