Supports the branch manager in the daily operation of the branch office

• Provides courteous customer service
• Solicits for new or renewed customer business on every contact
• Receives loan payments and posts to customer accounts
• Maintains cash drawer accuracy and security
• Prepares and handles office deposits and maintains checkbook accuracy
• Prepares and processes loan applications; closes approved loans
• Performs collection activities on delinquent accounts, by both written and verbal communications
• Assists with the development and training of all new personnel
• Maintains compliance with company policies and procedures
• Maintains accurate filing and record-keeping system
• Prepares and assemble reports for remittance, and for branch record-keeping
• Prompt and regular attendance is required

• Prior experience with customer service
• Basic math and money handling skills; able to count cash accurately
• Ability to obtain license, certification, and/or governmental approval to provide ancillary products and services, as applicable
• Valid driver’s license and daily access to a reliable automobile for business use
• Computer literate with ability to operate a ten-key calculator

• This is an office position that consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• Requires the ability to communicate verbally and in writing.

• This position frequently operates a standard telephone.

• This position may travel requiring driving, and may require walking on uneven ground, climbing small stairs.

• High school diploma or equivalent