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- East Brunswick, NJ
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Customer Service Call Center Representative
Atrium Staffing • East Brunswick, NJ
Posted 1 month ago
Our client is looking for a friendly and hard-working Customer Service Call Center Representative to join their growing team. Candidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment. Candidates must possess strong telephone and communication skills for a high-volume call center.
Salary/Hourly Rate: $15/hr
Position Overview: The Customer Service Call Center Representative will field incoming/outgoing calls in a timely manner throughout shift.
Responsibilities of the Customer Service Call Center Representative:
- Identify customer questions, complaints, concerns, and overall needs
- Provide sufficient answers and solutions to all customer queries
- Generate leads for sales team by screening callers and identifying potential sales opportunities
- Maintain professional relationships with customers through ongoing excellent customer service
- Follow up with callers on complaint/question status, ensure resolution
- Meet or exceed call quotas and sales assist quotas
- Follow all communication procedures, policies, and guidelines during every customer interaction
- Perform duties and responsibilities with our customers’ satisfaction as your number one priority
Qualifications for the Customer Service Call Center Representative:
- Customer service experience preferred
- Familiarity with CRM systems a plus
- Excellent interpersonal communication skills
- High school diploma or equivalent (GED) required
Benefits: Eligible for Atrium Care Package