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Contact Center Tech Support Associate
- What does a great Contact Center Tech Support Specialist do? You will work directly with customers and have an opportunity to troubleshoot remote deposit and digital check scanner products. You will support high call volume caseloads and will have an opportunity to ensure a customer experience and order success.What you will do: • Provide escalation level technical support.• Respond to inquiries that are highly complex in nature and diagnosing issues.• Supporting application, IT hardware and software products.• Handling problem recognition, research, isolation, and resolution steps.• Ownership of issue resolution and coordination with external resources to include but not limited to product development as well as external software and hardware partners. What you will need to have: High school diploma or equivalent What would be great to have: Knowledge of firewalls and driver
Who We Are:
Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
- Customer Experience
- Problem Solving
- Product Design
- Technical Support
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