If you are located within the state of Arizona, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Provides administrative clinical support to the National Inpatient Clinical Team by requesting clinical information as directed from the Inpatient Care Management Nurse


• Manage incoming clinical information from providers and external partners


• Ensure a timely acknowledgement and response to all fax requests for medical services documents received by providing appropriate feedback to address processing issues


• Maintain high level of data integrity and compliance to set turnaround time to meet regulatory/contractual requirements and operational metrics


• Communicate with the National Inpatient Clinical Team to ensure the provider(s) receives a response with necessary information

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)


• 2+ years of customer service experience analyzing and solving problems in a healthcare setting


• 2+ years of Professional experience in a clerical or administrative support related role including data entry experience in administrative or clerical support role


• 1+ years of experience working hands on within the healthcare industry, hospital, physician's office, or medical setting


• 1+ years of experience Medical Terminology to communicate with the clinical team (and/or medical professionals) and providers


• Experience handling confidential client/patient information


• Must be able to navigate a PC to open multiple applications, send emails, and conduct data entry


• Experience with Microsoft Office applications such as Word (create, edit, and read documents) and Excel (read and sort data) and edit data in spreadsheets), Microsoft Word (ability to create documents and complete mail merging), Microsoft Outlook (ability to manage email, calendar, and task lists)


• Ability to work, Monday - Friday 8:00am - 5:00pm (In their time zone)

Preferred Qualifications:

• Some College (or higher)


• Experience with Captiva, Doc360, ECAA, and/or ICUE/HSR


• Experience working with ICD - 10 and CPT and HCPC coding


• Experience working with Commercial, Medicare and/or Medicaid Services


• Experience working in a call center environment


• Previous work experience in a virtual environment

Telecommuting Requirements:

• Reside within the state of Arizona


• Required to have a dedicated work area established that is separated from other living areas and provides information privacy


• Ability to keep all company sensitive documents secure (if applicable)


• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Ability to work with multiple screens and applications at one time

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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