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Company Contact Info

  • 901 Hugh Wallis Road South
    Lafayette, LA 70508

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CareLink Call Specialist

LHC Group • Lafayette, LA

Posted 7 days ago

Job Snapshot

Full-Time
Experience - 1 years
Degree - High School
Other Great Industries
Other

Job Competition

6

Applicants

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Job Description

Overview

The CareLink Call Specialists will be responsible for making phone calls to select patients from various LHC Group agencies based on their assigned area utilizing prepared and approved scripting. The CareLink Call Center provides calls for the Telemonitoring, Health Check Calls, Discharge Call Back, and LifeLine Call Back Programs for LHC Group


Additional Details

Job Functions
  • Responsible for all daily duties in the area they are assigned to on the employee schedule.(Telemonitoring, Health Check Calls, Discharge Call Back, LifeLine Call Back)
  • Conducts patient calls based on the specific processes for each assigned area
  • Update information quickly and accurately in the database based upon the content of the phone call
  • Speak clearly and effectively to patients providing excellent customer service
  • Maintain productivity requirements and complete assigned duties as set forth by the manager
  • Maintain composure during stressful situations and handle these situations as outlined in the LHC Group Code of Ethics
  • Communicate professionally and respond timely to patients as well as the agency staff
  • Adhere to the CareLink Call Center scripts for the calls made and ensure the proper opening and closing to the conversation
  • Adapt to change, meeting the changing demands of the work environment with a positive attitude
  • Able to identify and relay any obstacles that may interfere with their completion of an assigned duty
  • Other duties as assigned within scope of position


Qualifications

Education & Experience Formal Education: High School Diploma or equivalent Experience Requirements1 year experience in Call Center environment Skill Requirements Effective communication skills. Pleasant and friendly telephone voice.Must possess general clerical skills, type 30 to 40 wpm. Basic computer knowledge|technological skills.Ability to read, write and understand the English language well
Job ID: 2019-52959
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