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  • Fort Thomas, KY

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RWI Logistics, LLC • Fort Thomas, KY

Posted 6 days ago

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Distribution - Shipping

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Job Description

Job Title: Dispatcher (Afterhours)
RWI Logistics is hiring an Afterhours Dispatcher to join our fast-paced, competitive logistics company, located in Fort Thomas, Kentucky. The Dispatcher position is responsible for the movement of freight via outside motor carriers. Manages the movement of the freight through delivery to meet customer expectations. Works in conjunction with their entire Operations team to support the movement of freight assigned to his/her team to meet company profit objectives.
Essential duties and responsibilities of the position include but are not limited to:
  • Communicate with potential customers to understand requirements for movement of freight
  • Troubleshoot and resolve problems, including identifying issues, thinking critically to determine the best course of action, and implementing solutions.
  • Utilize TMS system to track and trace customer shipments/loads through delivery while reporting all necessary information in TMS system.
  • Monitor carriers to ensure that loads are completed safely and on time
  • Provide consistent and exceptional service levels to contracted carriers and internal customers.
  • Proactively communicate any pertinent information to the appropriate parties. If needed, implement the corrective action plan and elevate potential service issues as necessary.
  • Collect and upload relevant documentation as required.
  • Support recovery of loads as needed.
  • Other duties as required and assigned
Qualifications to perform the job successfully include:
  • Education: high school diploma or GED equivalent
  • Strong verbal and written communication skills
  • Strong critical thinking and problem-solving skills
  • Ability to work in a team environment, while also delivering independent results
  • Commitment to executional excellence and outstanding customer service
  • Strong time management skills and attention to detail
  • Ability to work in a fast-paced and deadline-driven office environment
Working conditions
This position is performed in a general office setting. No additional physical requirements.
Physical requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to operate a computer/laptop and telephone, and the ability to talk and hear.

Job ID: 195
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