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Service Center Manager

Matthews International Ft. Lauderdale Full-Time
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The Mgr - Service Center is responsible for overseeing service center operations, including employee supervision, customer service, inventory control, financial responsibility, maintenance of equipment and delivery.

Job Responsibilities:

  • Supervises the work of all warehouse employees to ensure efficiency, safety and performance.

  • Plans and schedules the receipt and delivery of service center products.

  • Performs routine quality inspections of incoming product and report quality issues.

  • Manages and/or performs all aspects of service center inventory.

  • Manages the daily schedules of picking, staging and loading outgoing shipments of product.

  • Oversees delivery of any expedited shipments on an emergency basis.

  • Monitors the reduction of blocked stock and the product repair operation and reports operations performance and efficiency metrics.

  • Oversees the maintenance of facilities/equipment; communicate repair issues to appropriate team.

  • Assists with hiring and managing the operations staff including warehouse/driver positions.

  • Manages and/or perform SAP transactions.

  • Manages continuous improvement programs using Lean principles.

  • Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished. Mentors, coaches, trains and develops team.

  • Additional duties as assigned

Job Requirements:

  • Bachelor's Degree in Business Management or related field

  • Advanced degree (MBA, Master's) preferred

  • 6+ years of previous Warehouse Management experience

  • Occasional travel either locally, nationally, and/or internationally may be required.

  • High degree of proficiency MS Office Suite, Outlook & Internet applications

  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills

  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning)

  • Solid understanding and application of mathematical concepts

  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients

  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.

  • Ability to work with and influence peers and senior management

  • Self-motivated with critical attention to detail, deadlines and reporting

Physical Aspects/Work Environment:

  • Regularly required to stand; walk; sit; and talk, hear and see.

  • Regularly/Occasionally lift and/or move up to 10 pounds.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


Recommended skills

Emergency Handling
Warehouse Inventory Management
Attention To Detail
Complex Problem Solving


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Service Center Manager
Estimated Salary: $88K
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Matthews International Corporation is a global provider of brand solutions, memorialization products and industrial automation solutions. The SGK Brand Solutions segment is a leader in the delivery of brand development, activation and deployment services that help build our clients’ brands and consumers’ desire for them.  The Memorialization segment is a leading provider of memorialization products, including memorials, caskets and cremation equipment, primarily to cemetery and funeral home customers that help families move from grief to remembrance. The Industrial segment designs, manufactures and distributes marking, coding and industrial automation technologies and solutions. We have more than 10,000 employees in more than 25 countries on six continents that are committed to delivering the highest quality products and services.

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