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Customer Service in Byers,Texas
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Customer Advocate

Kelly Services Wichita Falls Full-Time
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Kelly Services Inc. is currently seeking to place multiple Customer Advocates for a well-known healthcare company in Wichita Falls, TX. Snap Shot:

  • Pay Rate: $12.66/hour
  • Type: Temp to Hire
  • Start Date:  Monday, August 19th
  • Work Hours:  8AM-6PM (8 hour shift)
  • Work Days: Monday-Friday, Some Saturdays may be required
  • 10 Weeks Paid Training

Essential Functions:

  • Respond to customer telephone inquiries within a call center environment
  • Proficient problem-solving approach to quickly determine customer needs
  • Provide resolutions by delivering accurate information while following performance goals and objectives
  • Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
  • Conduct follow up calls with customers to provide updates and ensure issue has been resolved in its entirety

Minimum Skill Requirements:

  • High school diploma or equivalent
  • 1 year call center experience
  • Ability to prioritize and multitask
  • Proven ability to learn quickly and adapt to change
  • PC navigation and data entry skills
  • Good oral and written communication skills
  • Knowledge of medical terminology

  IMPORTANT INFORMATION: This position is not being recruited by your local Kelly branch. To be considered for this position, please submit your resume online or email Email blocked - click to apply. #MD2019 



Why Kelly®?


At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.



About Kelly Services®


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit URL blocked - click to apply and connect with us on URL blocked - click to apply, URL blocked - click to apply and URL blocked - click to apply.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. URL blocked - click to apply

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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Customer Advocate
Estimated Salary: $64K
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Job ID: US41L3AK_BH1590985

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It all began when William R. Kelly—founder of the temporary staffing industry—established Kelly Services® in 1946. The company's traditional expertise started with office services, call center, light industrial, and electronic assembly staffing. Through the years, we expanded our expertise and established a proven record of successfully matching job seekers to opportunities in disciplines such as science, engineering, law, education, healthcare, IT, and finance. As a Fortune 500® company, Kelly® has evolved into a global workforce solutions leader, making employment connections for nearly half a million people around the world every year. Since our founding, we have embodied the true spirit of social responsibility. Our character and values resonate through our culture. Inherently—through our core business focus—we seek to improve the quality of life for our employees, their families, and their communities, as well as society at large. We embrace the role we play and the value we contribute to society—whether ensuring equal opportunity to employment, promoting safer workplace conditions, advocating for healthcare reform, or adhering to sustainable business practices. Together with our employees and our customers, we will continue to work toward ensuring that our legacy will remain strong for generations to come. For more than 60 years, people have trusted Kelly Services to help them reach their career goals. We are your proven link to employment opportunities that will pave the way for a successful future. Whoever and wherever you are—and with the right skills and attitude—Kelly can help you find a job, expand your career, and build your future.

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