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  • Dearborn, MI

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Inside Parts Counter Representative (Heavy Duty/Diesel)

The W.W. Williams Company • Dearborn, MI

Posted 1 month ago

Job Snapshot

Full-Time
Automotive - Motor Vehicles - Parts
Other

Job Description


Parts Representative:
The W.W. Williams Company is currently seeking a Inside Parts Counter Representative with the ability to:
  • Process and locate unit parts for internal and external customers. 
  • Verify part numbers in the appropriate books via electronic records to ensure accuracy. 
  • Perform cycle counts and record data; reporting any variances to management. 
  • Monitor inventory levels and research any data inconsistencies. 
  • Initiate daily contact with Parts Manager to make sure shop needs are met so operations run smoothly. 
  • Enhance organizations reputation by accepting ownership for accomplishing work that meets and exceeds customer expectations. 
Duties and Responsibilities:
  • Processing, pulling and delivering or shipping parts to fulfill customer orders.
  • Assisting service shop and mobile technicians in identifying parts necessary for repairs.
  • Tracking daily use of parts and receiving of orders.
  • Creating Purchase Orders (PO's) for weekly stock orders and reporting to manager.
  • Nurturing and maintaining relationships with company's vendors and suppliers.
  • Maintaining appropriate inventory readiness and warehouse organization and cleanliness.
  • Ensuring shop and mobile trucks are properly stocked and removing obsolete parts as deemed necessary.
Job Requirements:
  • Service orientation to deliver a consistent high level customer experience.
  • Basic to intermediate computer knowledge i.e. Excel and a willingness to learn.
  • Attention to detail and follow up.
  • Active listening, oral/written communication and interpersonal skills.
  • Prioritize, plan and organize parts and inventory processes.
  • Must be able to multi-task and manage time to meet customer expectations.
EOE/AAP/M/F/Vets/Disabled, DFWP.
Job ID: 331210
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