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Support Center Consultant Campus Bloomington

Indiana University Bloomington Part-Time
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The UITS Support Center is hiring part-time consultants. Consultants are scheduled to work between 20-29 hours per week and are required to be available to work evening and/or weekend shifts and make a commitment to work at least two full semesters.

Consultants provide tier 1 technical assistance to students, faculty, and staff of the IU-supported communities over multiple services such as phone, email, chat, and walk-in.

Job duties include, but are not limited to, the following:

• Provides technical advising and troubleshooting support to clients in order to resolve problems reported for multiple service areas, including but not limited to:
• Desktop and mobile computing device platforms (including Windows, Mac OS, iOS, Android and others)
• Central systems (email, learning management systems, storage platforms, etc.)
• Campus networking (wired and wireless connectivity).
• Documents all customer interactions for research, review, and future reference.
• Follows up with clients until a satisfactory resolution is reached. As necessary, escalates unresolved issues to the appropriate supervisors, tier 2 staff and administrators.
• Updates technical documentation in the IU Knowledge Base for both internal and public consumption. We are committed to providing excellent customer service during every single customer contact.

We are committed to providing excellent customer service during every single customer contact.

Starting wage is $10.50 per hour ($11.50 per hour for after-hours shifts). Consultants may be eligible for a $0.50 raise upon completion of their first 90 days of employment.

To apply, go to URL blocked - click to apply. For questions or more information contact URL blocked - click to apply.


REQUIRED: Prior customer service experience, proven technical abilities, and excellent communication skill.


Preferred Qualifications 
Working Conditions / Physical Demands 
Salary Range 

Skills required

Reports
Analysis
Information Systems
Auditing
Interface
Process Improvements (Business)

Location

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Job ID: 11921P

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Indiana University has seven campuses, including core campuses in Bloomington and IUPUI - Indianapolis, and regional campuses in Northwest, Kokomo, Southeast, East, and South Bend.

The benefits go beyond healthcare and retirement—you'll belong to a strong, proud community of faculty and staff who support and applaud each other in all achievements, big or small, in a challenging and rewarding work culture.

Fast Facts about Indiana University

•    #1 largest employer in the state
•    Total student enrollment (Fall 2014): 114,370
•    Total living alumni: More than 600,000, including nearly 272,000 Indiana residents
•    Annual operating budget: $3.3 billion
•    Employees: More than 23,000, including faculty and professional and support staff
•    Research centers and institutes: More than 200
•    Endowment: More than $1.988 billion

The IU Factbook offers detailed information about administration, student enrollment, academic programs, degrees conferred, facilities, and finances. Or, access a year-by-year chronology of important events in Indiana University history from the University Archives.

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